{"id":2247606,"url":"https://alion.io/job/inchcape-customer-experience-specialist-trainee","title":"Customer Experience Specialist Trainee","company":{"id":448301,"name":"Inchcape","domain":"inchcape.com","url":"https://alion.io/company/inchcape-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T12:06:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Automotive Sales Consultant - Trainee\nLocation: Melbourne City, VIC\nJob Details: On-site | Permanent\n\nDo you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global network.\nYou'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.\nOur Retail Sales Team is seeking a Customer Experience Specialist Trainee to join our team. In this position, you will collaborate with a dynamic, diverse team to learn all aspects of the customer vehicle purchasing journey, developing your sales, customer service and automotive knowledge while delivering exceptional customer experiences.\nWhat you'll do\nDevelop product knowledge and learn how to deliver engaging vehicle demonstrations to customers.\nSupport customers throughout the vehicle purchasing journey, from enquiry through to delivery.\nAssist with customer appointments, test drives and vehicle handovers.\nLearn how to prepare sales documentation and support contract processing activities.\nMaintain accurate customer information across Salesforce and dealership systems.\nContribute to customer satisfaction goals and support the wider sales team in delivering exceptional service.\nAbout you\n You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.\n\n To be successful, you will have:\nA strong interest in sales, retail and/or the automotive industry.\nExceptional customer service and relationship-building skills.\nStrong written and verbal communication skills.\nConfidence using Microsoft Office and digital platforms.\nStrong organisational skills and attention to detail.\nA willingness to learn and work collaboratively within a team.\nStrong problem-solving and decision-making skills.\nA valid driver's licence.\n\nWe offer you\nCareer Pathway: Develop the skills and experience to progress into Customer Experience Specialist and broader automotive sales roles.\nCareer Opportunities: Build your career within a global automotive organisation with clear pathways for progression.\nEmployee Benefits: Enjoy additional leave benefits, including a Wellbeing Day and your birthday off each year.\nExclusive Perks: Take advantage of employee discounts, including vehicle rental and other retail benefits.\n\nStart your journey\nWorried that you don't meet all the criteria exactly? We encourage you to apply. Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.\nOpportunity for everyone\nInchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.\nAbout us\nInchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.\nOur diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.\nWe’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.\nFind out more visit www.inchcape.com\nInchcape Australasia employs over 1,300 team members across Australia and New Zealand. 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