{"id":2247631,"url":"https://alion.io/job/inchcape-it-service-delivery-manager","title":"IT Service Delivery Manager","company":{"id":448301,"name":"Inchcape","domain":"inchcape.com","url":"https://alion.io/company/inchcape-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaventem, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":178000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"closed","first_seen_at":"2026-10-07T02:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T00:49:08Z","board_verified":false,"closed_at":"2026-10-24T00:49:08Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network.\nYou'll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.\nOur IT department is looking for aService Delivery Manager to join our team inZaventem. In this position, you will ensure that IT services are delivered in line with business expectations, compliance requirements, and operational standards. You oversee service performance, coordinate support partners, and drive continuous improvements across applications, infrastructure, and IT service management processes.\nWhat you’ll do\nIT Compliance & Governance\nEnsure compliance of applications, infrastructure, and end-user services with corporate policies, security standards, and regulatory requirements.\nCoordinate IT audits, remediation plans, and risk mitigation activities.\nMaintain governance controls and IT documentation in collaboration with regional IT and Security teams.\nService Delivery & Support Management\nManage IT service delivery and support operations, ensuring agreed service levels are achieved.\nMonitor and improve performance through SLAs, KPIs, and ITSM processes.\nAct as the escalation point for major incidents and service-related issues.\nContinuous Improvement & IT Initiatives\nDrive improvements across applications, infrastructure, and IT service management processes.\nCoordinate technology initiatives and operational changes to ensure successful adoption and service readiness.\nSupport standardization, automation, and efficiency improvements across the IT environment.\nAbout you\nDemonstrable experience in IT Service Delivery, IT Operations, or Infrastructure Support.\nGood understanding of ITIL, ITSM processes, and service performance management.\nExperience managing external service providers and driving SLA/KPI performance.\nKnowledge of IT compliance, security controls, audits, and risk management.\nStrong analytical, problem-solving, and communication skills.\nFluent in English; French and Dutch.\nWe offer you\nJoin a global, values-driven organization transforming the automotive industry.\nFreelance contract with the intention & willingness to move to a permanent contract or immediately a permanent contract with a competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.\nFlexible work schedules with hybrid working options (up to 2 days remote).\nOpportunities for career growth and professional development in an innovative international setting.\nWork with renowned Japanese brands, i.e. Toyota & Lexus.\nBe part of a passionate, inclusive team with a collaborative and forward-thinking culture.\nStart your journey\nIf you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.\nJoin our team and become part of a leading global automotive company that is transforming tomorrow, together.\nOpportunity for everyone\nInchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.\nAbout us\nInchcape is the leading global automotive distributor operating in +40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.\nOur diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.\nInchcape Belux employs over 250 team members. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.\nAdditional information request\nSelected candidates will be contacted to initiate our hiring journey. 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