{"id":2108698,"url":"https://alion.io/job/incitec-pivot-fertilisers-customer-experience-coordinator","title":"Customer Experience Coordinator","company":{"id":3885609,"name":"Incitec Pivot Fertilisers","domain":"incitecpivot.com.au","url":"https://alion.io/company/incitecpivot","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":128},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-06T14:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T13:04:55Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"What's on offer?\nWe are looking for a motivated and customer-focused Customer Experience Coordinator to join our Incitec Pivot Fertilisers team in Brisbane CBD, based in our modern Edward Street office.\nIn this role, you will support the delivery of a seamless customer experience by managing customer enquiries, processing orders and coordinating with internal teams to ensure orders are delivered accurately and on time.\nWorking closely with Sales, Supply Chain and Logistics teams, you will play an important role in supporting Ridley’s customers while helping ensure efficient day-to-day operations across the business.\nWhether you have direct customer service experience or transferable skills and are looking to build a career in a new industry, we would love to hear from you.\nRidley offers:\nA friendly, down-to-earth workplace\nSupportive leadership and team culture\nOngoing training and coaching\nRewards and recognition programs\nOpportunities to develop your career across the business\nEmployee discounts and wellbeing initiatives\n\nKey responsibilities:\nDeliver high quality customer service by responding to customer enquiries via phone and email\nManage customer orders through the order-to-cash process, including order entry and amendments\nCoordinate with Sales, Credit, Distribution and Logistics teams to ensure orders are delivered on time and in full\nResolve customer enquiries and service issues in a timely and professional manner\nMaintain accurate order and customer information in business systems\nConduct outbound customer contact where required to provide updates or gather information\nSupport continuous improvement initiatives that enhance the customer experience\nThe key skills required for this role include:\nStrong customer service and communication skills\nAbility to build positive relationships with customers and internal stakeholders\nStrong attention to detail and organisational skills\nAbility to manage multiple priorities in a fast-paced environment\nStrong problem-solving skills and a proactive approach to resolving issues\nExperience using Microsoft Office and business systems\nExperience in customer service, order management or call centre environments (desirable)\nHow to apply?\nClick ‘Apply Now’ and upload your resume and a short cover letter.\nOpen to applicants with unrestricted Australian work rights only. The successful candidate will also complete standard work-ready checks (including drug and alcohol testing).\nWe welcome applicants from all backgrounds. If you need any adjustments or support during the application process, please contact us at . We are here to help.","description_format":"text","description_chars":2640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Agricultural Biotechnology","Soil Management"],"lifecycle":[{"event":"open","at":"2026-10-08T21:25:00Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.319,"p_room":0.28,"age_days":71,"expected_fill_days":22,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/incitec-pivot-fertilisers-customer-experience-coordinator","json_url":"https://alion.io/job/incitec-pivot-fertilisers-customer-experience-coordinator.json","meta":{"generated_at":"2026-10-18T16:17:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3885609},"rest":"https://alion.io/mcp/rest/get_company?id=3885609"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fincitec-pivot-fertilisers-customer-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fincitec-pivot-fertilisers-customer-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fincitec-pivot-fertilisers-customer-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/incitec-pivot-fertilisers-customer-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fincitec-pivot-fertilisers-customer-experience-coordinator"}]}