{"id":3882946,"url":"https://alion.io/job/incode-technologies-pre-sales-engineer-emea","title":"Pre-Sales Engineer EMEA","company":{"id":58618,"name":"Incode Technologies","domain":"incode.com","url":"https://alion.io/company/incode-technologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0.083,"stale_share":0.167,"repost_share":0.083,"time_to_fill_p50_days":98,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":116,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CocoaPods","optional":false},{"name":"Flutter","optional":false},{"name":"Insomnia","optional":false},{"name":"Java","optional":false},{"name":"Kotlin","optional":false},{"name":"Maven","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"React Native","optional":false},{"name":"Redis","optional":false},{"name":"Swift","optional":false},{"name":"Xamarin","optional":false},{"name":"Dart","optional":true},{"name":"JavaScript","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-11-06T15:13:23Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T00:20:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"POWER A WORLD OF TRUST\nIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.\nThrough our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.\nWe’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!\nAbout Incode\nIncode is a Series B unicorn ($2.1 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification.\nThe Impact You’ll Make\nAs a Senior Pre-Sales Engineer, you will be the technical backbone of our customer-facing operations in the region-owning issues from first report through to resolution, supporting POCs, pilots, and full-scale implementations, and acting as a champion for Incode's customers. You'll work at the intersection of engineering and customer success, ensuring that every client interaction reflects the highest standard of service and technical excellence.\nWhat You’ll Own & Drive\nCustomer Issue Ownership & Resolution\nTake ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future.\nHelp triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges.\nResearch, diagnose, troubleshoot, and debug customer issues encountered during POCs / pilots and implementations / integrations, as well as during production phase.\nPre-Sales & Implementation Support\nHelp do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.\nDevelop and contribute to internal and external knowledge bases.\nBe a champion for Incode's customers and hold our teams to a high standard of customer service.\nThe Qualities That Set You Apart\nExcellent written and verbal communication skills.\nStrong problem solving skills, customer service and interpersonal skills.\nPassion for customer service and ownership of the customer experience including comprehensive issue resolution.\nUnderstanding of support organizations and key indicators that drive supportability.\nProven track record of resolving issues and risks in a cross-functional and collaborative way.\nConfident, and you easily build relationships when working with your customers and internal partners.\nNaturally curious, eager to learn and proactive in sharing knowledge with others.\nAble to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.\nHighly motivated, able to multi-task and be resourceful.\nYour Background\nBS degree in Computer Science or in related field.\nMinimum 3 years of experience in similar roles, ideally in an enterprise SaaS environment.\nGood understanding of business processes.\nProficient in English.\nWorking knowledge of biometrics or identity software is ideal.\nTechnical Requirements\nUnderstanding of APIs, SDKs, and cloud computing technology.\nExperience in various software designs, languages, and architecture.\nFamiliarity with cloud-based softwares.\nExperience with HTTP based on JSON services.\nExperience with HTTP client tools like Postman or Insomnia.\nExperience developing scripting or batch processes using sprint batch, shell script or Python.\nExperience developing Mobile iOS and/or Android Native Apps, knowledge of Swift, Kotlin, Java, Cocoapods, Maven.\nExperience with HTML and Python.\nExperience developing Mobile Apps based on frameworks such as React Native, Flutter, Xamarin.\nExperience integrating third-party Web or Mobile SDKs.\nBasic understanding with non-relational databases like MongoDB and Redis is a plus.\nWhy Incode?\nMission with Meaning - Shape how billions of people prove identity-safely, simply, and ethically.\nRocket-Ship Growth - Join at an inflection point where your strategies will compound in value for years.\nElite Team & Backing - Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.\nOwnership & Autonomy - Operate like a founder with the resources of a unicorn.\nGlobal Impact - Every program you launch will reverberate across industries and continents.\nReady to ignite the future of trust?\nLead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.\nAspects of our Culture:\nHigh performance\nFreedom & responsibility\nContext, not control\nHighly aligned, loosely coupled\nContinuous Feedback\nPromotions & Development\nLearn more about Life at Incode!\nBenefits & Perks:\nFlexible Working Hours & Workplace\nOpen Vacation Policy\nEqual Opportunities:\nIncode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. 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