{"id":1120421,"url":"https://alion.io/job/incode-technologies-sr-consultant-2","title":"Sr Consultant","company":{"id":58618,"name":"Incode Technologies","domain":"incode.com","url":"https://alion.io/company/incode-technologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2450},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-07-06T19:45:22Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-01T12:18:03Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"POWER A WORLD OF TRUST\nIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.\nThrough our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.\nWe’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!\nAbout Incode\nIncode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast-and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.\nThe Impact You’ll Make\nWe are looking for a high-energy and collaborative Enterprise Customer Success Manager to serve as the strategic interface between our clients, internal engineering, and product teams. This role requires both strong tactical skills and strategic-level thinking. On the tactical side, this person needs to be able to help the team navigate through agile delivery, manage the team and architecture to provide the guidance, and shepherd in-flight projects to their successful ends. This candidate will work closely with Product Managers, Delivery, DevOps, Infrastructure, and Business Operations teams in a highly collaborative and global environment to provide quality software and solutions to our clients.\nWhat You’ll Own & Drive\nManage all stages of the customer relationship: implementation, relationship building, insight presentations, and issue & risk management.\nProvide expert knowledge and support to our growing client base through a consultative approach to deliver successful outcomes.\nWork collaboratively with the rest of the Customer Success team to provide red-carpet support to our clients.\nEngage Solution Engineers and other Incoders as needed to guide customers through implementations and successfully transition into production phase, resulting in account growth.\nMake impactful and creative decisions that move client projects forward.\nDevelop processes to scope out enterprise customer requirements correctly.\nBuild a methodology that delivers continuous results and measures success.\nProvide customer support and solve issues in integration and production, leveraging knowledge of the product and cross-functional teams.\nFind creative solutions to customer requests and deliver experiences that clients will love.\nLead insight presentations, including data analysis and interpretation, for clients and their executive teams.\nThe Qualities That Set You Apart\nClient Obsessed - You build amazing client relationships through exceptional service, always operating with a red-carpet mindset.\nStrategically Tactical - You zoom out to see the big picture and zoom in to get things done, comfortable owning both the roadmap and the day-to-day.\nAnalytically Sharp - You're comfortable with large data sets and able to extract business insights that executives can act on.\nConfident Relationship Builder - You easily build trust with customers and internal partners, maintaining it through consistent delivery.\nAmbiguity Tolerant - You thrive in a fast-paced, rapidly evolving business landscape and bring structure and urgency to complex situations.\nNaturally Curious - You're eager to learn, proactive in sharing knowledge, and always looking for better ways to serve clients.\nCross-Functional Connector - You know when to pull in the right people and how to align diverse stakeholders around a common goal.\nYour Background\nExperience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills.\nMBA or relevant Master's degree in business, technology, or engineering is highly preferred.\nPrevious Customer Success experience in an enterprise and/or SaaS environment is a plus.\nStrong project/program management skills.\nTechnical acumen to allow effective articulation of enterprise capabilities and offerings is highly preferred.\nExcellent communication skills with the ability to distill complex issues.\nSolid stakeholder management skills, both internal and external.\nExperience working in an organization that develops mobile apps and services for enterprise customers.\nWorking knowledge of biometrics or identity software is ideal.\nProven track record of resolving issues and risks in a cross-functional and collaborative way.\nWhy Incode?\nMission with Meaning - Shape how billions of people prove identity-safely, simply, and ethically.\nRocket-Ship Growth - Join at an inflection point where your strategies will compound in value for years.\nElite Team & Backing - Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.\nOwnership & Autonomy - Operate like a founder with the resources of a unicorn.\nGlobal Impact - Every program you launch will reverberate across industries and continents.\nReady to ignite the future of trust?\nLead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.\nAspects of our Culture:\nHigh performance\nFreedom & responsibility\nContext, not control\nHighly aligned, loosely coupled\nContinuous Feedback\nPromotions & Development\nLearn more about Life at Incode!\nBenefits & Perks:\nFlexible Working Hours & Workplace\nOpen Vacation Policy\nEqual Opportunities:\nIncode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know-we’ll do our best to support you.\nApplicant Data Privacy:\nWe will only use your personal information concerning Incode’s application, recruitment, and hiring processes.","description_format":"text","description_chars":6658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Identity Management","Computer Vision"],"lifecycle":[{"event":"open","at":"2026-09-22T18:54:07Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.848,"p_room":0.6,"age_days":86,"expected_fill_days":91,"reasons":["conf:4","win:late","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/incode-technologies-sr-consultant-2","json_url":"https://alion.io/job/incode-technologies-sr-consultant-2.json","meta":{"generated_at":"2026-10-01T22:06:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4815,"day_limit":5000,"remaining_today":185,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}