{"id":2914621,"url":"https://alion.io/job/incommunities-aftercare-coordinator-2","title":"Aftercare Coordinator","company":{"id":679599,"name":"Incommunities","domain":"incommunities.co.uk","url":"https://alion.io/company/incommunities","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bradford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33646,"max":37498,"currency":"GBP","period":"year","gross":null,"usd_annual":50157},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T10:26:39Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T17:51:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are recruiting an experienced Aftercare Coordinator to deliver exceptional post-occupancy support to our new-build homes customers. You will oversee all aspects of the aftercare process, from coordinating inspections and remedial works to resolving customer issues efficiently and ensuring clear, timely communication at every stage.\nThe ideal candidate will have extensive knowledge of NHBC warranties and standards, a strong understanding of new-build aftercare procedures and a commitment to delivering outstanding customer service.\nIf you have interviewed for an Aftercare Coordinator role at Incommunities in the last 6 months, you need not re-apply.\nAbout us\nWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.\nIn 2024 we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.\nDuties include:\nBe the first point of contact for customers post-occupancy, guide them through the Aftercare process, answer questions, and resolve issues with their new home.\nBuild and maintain strong relationships with internal and external stakeholders.\nAttend regular contractor meetings to ensure progress on outstanding issues.\nVisit customers at their home to assess issues that need further investigation.\nSeek customer feedback to continually improve services and manage expectations.\nProduce and monitor weekly reports to ensure accurate and timely completion of tasks.\nMaintain records of all issues raised and track progress until resolution.\nKnowledge of New Build warranties to deal with issues correctly.\nEnsure customers understand and adhere to Aftercare service procedures.\nIdentify defect patterns to prevent reoccurrence.\nRequirements\nExperience of working in a similar role within customer care - preferably in the housing sector. \nWorking knowledge of NHBC warranties. \nCustomer focused with a track record of providing an excellent customer service. \nExcellent relationship building skills and an ability to communicate effectively with all levels internally and externally.\nAbility to use own initiative and to think ahead to forecast future issues.\nAbility to multitask and remain calm under pressure whilst maintaining high standards of professionalism.\nGood working knowledge of Microsoft Office packages e.g., Excel, Word, PowerPoint.\n2 days in the office (BD17 7BN)\n8.30am - 5.00pm Mon-Thursday / 8.30-4.30 on a Friday\nFull UK driving licence and access to a vehicle (desirable)\nRight to work in the UK - Visa sponsorship is not available. \nBenefits\nSalary from £33,646 up-to £37,498 per year depending on experience\nSocial Housing Pension Scheme with up-to 10% employer contribution \n28 days annual leave that increases with service plus bank holidays \nOption to buy and sell annual leave \nTraining, development, and qualification opportunities\nOur Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)\nCorporate health scheme membership\nAccess to an Employee Assistance Programme\nCycle to work scheme\nLocal gym membership discounts.\nA team of trained Mental Health First Aiders who are available for colleagues to contact for support\nJoin Our Team!\nWe’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger.\nBased in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.\nOur recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.\nWe’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.\nApply early! We review applications as they come in and may close the advert before the deadline.\nReady to make an impact? Come work with us!","description_format":"text","description_chars":4662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-20T10:26:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:10","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":50157,"is_top_pay":false},"html_url":"https://alion.io/job/incommunities-aftercare-coordinator-2","json_url":"https://alion.io/job/incommunities-aftercare-coordinator-2.json","meta":{"generated_at":"2026-10-22T21:30:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679599},"rest":"https://alion.io/mcp/rest/get_company?id=679599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fincommunities-aftercare-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fincommunities-aftercare-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fincommunities-aftercare-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/incommunities-aftercare-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fincommunities-aftercare-coordinator-2"}]}