{"id":2446083,"url":"https://alion.io/job/incora-customer-account-coordinator","title":"Customer Account Coordinator","company":{"id":2931847,"name":"Incora","domain":"incora.com","url":"https://alion.io/company/incora","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":37007},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T13:32:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T03:32:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our Incora Story is really taking off - we'd love you to join us for the journey! \n\nWe are currently recruiting for a Customer Account Coordinator to join us at our customer site in Cambridge. \nSalary: £28,000 anually\nAs the leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do.\nAs a Customer Account Coordinator, you will provide first-class customer service while ensuring customer needs are understood, managed and supported effectively. You will be the key point of contact for customer enquiries, helping to build strong relationships and deliver an excellent customer experience. \nResponsibilities\nProvide excellent customer service and support to customers on-site. \nBuild and maintain positive relationships with customers and internal stakeholders. \nManage customer orders and maintain accurate records within company systems. \nProcess transactions and update information in internal databases. \nMonitor and respond to customer enquiries and emails in a timely manner. \nSupport day-to-day administrative activities and ensure accurate documentation. \nCoordinate with internal teams to resolve customer queries and provide effective solutions. \nEnsure customer requirements are met while maintaining a high level of service. \nRequirements\nPrevious experience in an administration, customer service, coordination or support role. \nDriver’s licence. \nStrong organisational skills with the ability to manage multiple priorities. \nExcellent communication and interpersonal skills. \nA proactive approach and strong attention to detail. \nGood IT skills, including Microsoft Office applications such as Outlook, Excel and Word. \nA DBS check will be required as part of the pre-employment screening process. \nAbout Us\n Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.\nWith a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.\nWe Pride Ourselves On Offering\n\nIndustry-leading capabilities\nInnovative solutions\nGreater customer value\nTrusted supplier relationships\nBusiness growth and operational efficiency\nOur people make us unique, and we offer an Outstanding Colleague Experience.\nWe live by our values:Courage,Collaboration, Community andCommitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.\nWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.\n Please note - it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.\nIncora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.\nAt Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. 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