{"id":1997503,"url":"https://alion.io/job/incora-customer-program-specialist-2","title":"Customer Program Specialist","company":{"id":2931847,"name":"Incora","domain":"incora.com","url":"https://alion.io/company/incora","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johnstown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-05-21T00:00:00Z","employer_posted_date":"2026-05-21","last_verified_at":"2026-10-14T03:32:06Z","board_verified":true,"closed_at":null,"days_open":146,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":146},"description":"Our Incora Story is really taking off - we’d love you to join us for the journey.\nWe are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist\nAs the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.\nAbout Role:\nThe Customer Program Specialist is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met.\n****The position is Monday through Thursday 4 X 10 hour days***\nAbout you:\nHigh School Diploma or GED is required\n· Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience\n· 3-5 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)\nStrong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity\nMost importantly you will be passionate about our Incora Values and exceeding customer expectations.\nCourage Take ownership for issues and problems.\n\nCollaboration Share knowledge and experience with others\n\nCommitment - Focus on ensuring internal and external customer expectations are met in a timely way.\n\nCommunity - We value our world and everyone who shares it.\n\nWhat Incora can offer you:\nAn exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.\nWe want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.\n\nIncora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.\n\nFull-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.\n\nFamily friendly policies such as 2 weeks paid parental leave.\n\nWe believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.\n\nEmployer paid Group Life Insurance at 1x salary, STD, and LTD.\n\nIncora offers a 401K plan with company match.\n\nVery importantly we want to be with you to help your career take off and become part of the Incora Story\n\nSo, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you.\nThe description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.\n“Incora” is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. 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