{"id":2465081,"url":"https://alion.io/job/incora-customer-program-specialist-3","title":"Customer Program Specialist","company":{"id":2931847,"name":"Incora","domain":"incora.com","url":"https://alion.io/company/incora","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:21:12Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T03:32:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our Incora Story is really taking off-and we’d love you to join us on the journey.\nAs a leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do.\nWe are currently seeking an exceptional Customer Program Specialist to support intermediate to complex customer accounts and contracts through outstanding service, strong partnership, and operational excellence.\nThe Role\nThe Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high-quality service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams.\nYou will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded.\nKey Responsibilities\nBuild and maintain strong working relationships with external customers and internal partners\nMaintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms\nProvide excellent customer service through fast, accurate, and professional response to requests\nRespond promptly to customer inquiries related to order status, availability, and delivery plans\nProcess, review, release, and prioritize incoming orders daily to meet customer delivery requirements\nRun and review open order reports daily to ensure on-time shipment\nVerify order releases against contract requirements for accuracy and compliance\nManage bin maintenance, backorders, and contract changes accurately and timely\nCoordinate with Procurement and Supply Chain to sustain inventory levels for contract fulfillment\nResolve backorders and support root cause initiatives with a target of zero backorders\nInvestigate and resolve intermediate to complex customer issues in alignment with company policies\nProvide LTA (Long-Term Agreement) contract administration support\nProcess customer returns (RMAs) and ensure proper documentation\nEnsure quality flow-downs are correctly applied during contract review\nInterface directly with customer auditors to support compliance with customer specifications\nUpdate customer portals with shipping and delivery information to maintain high performance ratings\nPrepare, manage, and follow through on customer expedite requests\nTrain and mentor sales team members, as assigned\nParticipate in ad hoc projects, departmental meetings, and company training initiatives\n\nOur Values\nSuccess at Incora starts with living our values every day:\nCourage - Take ownership of issues and challenges\nCollaboration - Share knowledge and support one another\nCommitment - Deliver on internal and external customer expectations\n Community - Value people and the world we share\nAbout You\nEducation\nHigh School Diploma or GED required\nBachelor’s degree in Business, Accounting/Finance, Marketing, or Supply Chain preferred (or equivalent experience)\nQualifications & Experience\n3-5 years of combined Sales and Customer Service experience (aerospace industry preferred)\nDemonstrated ability to manage intermediate to complex customer accounts\nProven success conducting root cause analysis and resolving customer issues\nStrong customer service mindset with the ability to work tactfully and professionally\nExcellent organizational, time-management, and follow-through skills\nAbility to manage multiple priorities in a fast-paced environment\nStrong verbal, written, and presentation skills with a focus on quality and service\nHigh attention to detail with accurate data entry and documentation practices\nIntermediate to advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)\nAbility to collaborate effectively across departments to drive results\nWhat Incora Offers\nCompetitive compensation and comprehensive benefits\nEligibility for company incentive programs\n8 paid holidays plus 2 floating holidays\nFlexTime policy for exempt employees\n80 hours of exempt sick time\n 2 weeks paid parental leave\nMultiple health plan options with competitive premiums\nEmployer-paid life insurance (1× salary), STD, and LTD\n 401(k) with company match\nEmployee discount portal via PerkSpot\nA modern, first-class work environment\nClear opportunities for career growth as part of the Incora Story\nEqual Opportunity Employer\nIncora is an Equal Employment Opportunity (EEO) employer. 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