{"id":1997452,"url":"https://alion.io/job/incora-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":2931847,"name":"Incora","domain":"incora.com","url":"https://alion.io/company/incora","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T17:21:25Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Our Incora Story is really taking off - we’d love you to join us for the journey.\nWe are currently seeking an exceptional Customer Service Coordinator here at Incora.\nAs the leading supply chain solutions business in the aerospace industry our people Customers are at the heart of our business.\nThe Customer Service Coordinator will provide the day-to-day interface with the customer, managing and maintaining the associated reporting and KPI’s, both internal and externally to ensure service level targets are maintained to support the achievement of customer service delivery targets and overall customer satisfaction. Management of a segment of customer demand such as production, sub tiers, or aftermarket.\nKey Activities will include:\nReview customer KPI’s to enable the performance to the customer to be monitored, highlighting any potential trends and issues and prioritizing the associated mitigation action to ensure customer delivery and satisfaction is maintained.\nProvide the first point of escalation to customer and ensure that customer service corrective action plans or process improvements are deployed effectively without impacting customer service levels.\nManage and review forecasting input, inventory and variance investigations to provide customer intelligence to manage business planning and inventory holdings.\nUndertake tactical customer management and internal liaison to ensure customer communication and service levels are maintained.\nImplement Continuous Improvement actions or processes to improve efficiency in line with the agreed plan and without unnecessary impact to customer service levels.\nParticipation in improvement activities at department/company level to enhance business performance.\nComply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection and all those contained within the issued Employee Handbook and Policies and Procedures Manual.\nUndertake other duties and tasks that may be allocated that are appropriate to the job\nAbout You:\nAssociate's degree in the area of study of Business Administration, Sales and Marketing, Supply Chain Management, and/or a combination of education and relevant work experience in sales, is preferred 5-7 Years of combined experience in fields of supply management, inventory planning, supply chain (preferably in the aerospace or chemical management industry)\nDemonstrated ability to develop and maintain long standing customer relationships\nDemonstrated ability to train and mentor others to excellence\nDemonstrated ability to be results-driven and profitability-minded, most specifically in customer engagement and sales negotiations\nStrong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service\nMaintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously\nMaintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers\nAbility to be detailed oriented and perform in-depth account research, if required\nMaintain clear and accurate data entry, documentation and reporting skills, as required\nMaintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required\nStrong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.\nMost importantly you will be passionate about our Incora Values and exceeding customer expectations.\nCourage Take ownership for issues and problems.\nCollaboration Share knowledge and experience with others\nCommitment - Focus on ensuring internal and external customer expectations is met in a timely way.\nCommunity - We value our world and everyone who shares it.\nWhat Incora can offer you:\nAn exciting package that includes a great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story. \nWe want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs. \nIncora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees. \nFull-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time. \nFamily friendly policies such as 2 weeks paid parental leave. \nWe believe every little help by offering a generous discount portal only available to Incora employees vis Perkspot. \nEmployers paid Group Life Insurance at 1x salary, STD, and LTD. \nIncora offers a 401K plan with company match. \nVery importantly we want to be with you to help your career take off and become part of the Incora Story.\nSo, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you\nThe description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.\n“Incora” is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at .","description_format":"text","description_chars":6195,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Manufacturing","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-07T09:41:54Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.528,"p_room":0.9,"age_days":11,"expected_fill_days":20,"reasons":["conf:2","stale_co","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/incora-customer-service-coordinator","json_url":"https://alion.io/job/incora-customer-service-coordinator.json","meta":{"generated_at":"2026-10-13T04:58:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2931847},"rest":"https://alion.io/mcp/rest/get_company?id=2931847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fincora-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fincora-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fincora-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/incora-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fincora-customer-service-coordinator"}]}