{"id":1780030,"url":"https://alion.io/job/increff-senior-integration-support-engineer","title":"Senior Integration Support Engineer","company":{"id":2210,"name":"Increff","domain":"increff.com","url":"https://alion.io/company/increff","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:14:49Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-06T19:59:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are:\nIncreff is the most preferred retail SaaS partner, solving complex inventory management and supply chain challenges for retailers seeking to revolutionize their supply chains both technologically and operationally.\nWhat We Offer:\nOur core focus is on providing innovative retail tech solutions, including merchandising and omnichannel inventory management. These solutions are meticulously designed to cater to the specific needs of brands and retailers, empowering them to thrive in the dynamic marketplace Innovative technology, comprehensive support, and a dynamic environment for career growth.\nOur Vision:\nTo be the most admired retail technology company.\nJob Summary:\nThe Integration Support Engineer plays a critical role in Increff’s customer onboarding and post-go-live success. This role focuses on integrating customer systems with Increff’s platform, supporting API-based integrations, ensuring smooth hypercare, and maintaining long-term integration stability. The individual will work closely with customer technical and operations teams, marketplace/ERP partners, and internal engineering teams to deliver seamless onboarding and reliable production support. \nThis role provides exposure to large-scale e-commerce and retail ecosystems, working with global marketplaces and enterprise clients.\nResponsibilities:\nCustomer Onboarding & Training\nOwn technical onboarding of new customers, including integration setup, validation, and readiness for go-live.\n\nConduct training sessions for customer technical and operations teams on integrations, APIs, and workflows.\n\nBuild and maintain strong working relationships with customer stakeholders during onboarding and hypercare phases.\n\nIntegration & API Support\nTest APIs and new product features using tools such as Postman and validate integration flows with clients.\n\nSupport onboarding of new marketplaces, ERPs, and third-party systems by coordinating with respective technical teams.\n\nImplement and enforce standard testing procedures across customers and channels.\n\nProduction & Hypercare Support\nProvide timely technical and production support to resolve integration issues during hypercare and post go-live.\n\nAct as the primary point of contact for integration-related incidents and escalations.\n\nTake ownership of maintaining integrations post go-live, ensuring reliability, performance, and stability.\n\nDocumentation & Process Improvement\nCreate and maintain clear technical documentation for integrations, onboarding steps, and support processes.\n\nIdentify opportunities for automation across onboarding, testing, and support stages to improve efficiency and quality.\n\nFollow defined processes and contribute to continuous improvement of integration support standards.\n\nRequirements\n1-3 years of hands-on experience with SQL.\nStrong understanding of REST APIs and API testing tools such as Postman.\n\nBasic working knowledge of Java / J2EE.\n\nExperience in testing, debugging, and validating system integrations.\n\nExcellent written and verbal communication skills.\n\nStrong problem-solving and analytical abilities.\n\nGood interpersonal skills with the ability to work with cross-functional and external teams.\n\nHighly process-oriented, organized, and detail-focused.\n\nEngineering degree in any discipline.\n\nPrior exposure to E-commerce or Retail domain is a strong plus.","description_format":"text","description_chars":3350,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T17:14:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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