{"id":1807804,"url":"https://alion.io/job/increff-technical-delivery-engineer","title":"Technical Delivery Engineer","company":{"id":2210,"name":"Increff","domain":"increff.com","url":"https://alion.io/company/increff","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3778},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"ElasticSearch","optional":true},{"name":"Kibana","optional":true},{"name":"n8n","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-03T19:37:17Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-05T22:45:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are: \nIncreff is the most preferred retail SaaS partner, solving complex inventory management and supply chain challenges for retailers seeking to revolutionize their supply chains both technologically and operationally.\nWhat We Offer:\nOur core focus is on providing innovative retail tech solutions, including merchandising and omni channel inventory management. These solutions are meticulously designed to cater to the specific needs of brands and retailers, empowering them to thrive in the dynamic marketplace Innovative technology, comprehensive support, and a dynamic environment for career growth.\nOur Vision:\nTo be the most admired retail technology company.\nJob Summary:\nAs a Technical Delivery Engineer at Increff, you will work at the intersection of technology, product, operations, and clients to ensure the successful implementation, integration, and day-to-day functioning of Increff OMNI. You will be responsible for troubleshooting production issues, analyzing system behavior, working with APIs and databases, and coordinating with internal and external stakeholders to ensure timely resolution of client issues.\nThis is a high-ownership role that requires strong technical troubleshooting skills, analytical thinking, and the ability to translate business and client issues into effective technical solutions.\nResponsibilities:\nManage and resolve production incidents across OMS, WMS, ERP, POS, and marketplace integrations.\nAnalyze client-reported issues, perform technical troubleshooting, and identify the root cause of system or integration-related problems.\nDebug REST APIs, webhooks, API requests and responses, and integrations using tools such as Postman and cURL.\nPerform SQL-based data investigation and validation to identify discrepancies, data issues, and system-level problems.\nAnalyze application and server logs using relevant logging and monitoring tools to troubleshoot production issues.\nWork closely with Engineering, Product, QA, Implementation, and Operations teams to resolve complex technical and client issues.\nSupport client onboarding, marketplace integrations, and technical implementation activities.\nCoordinate with external marketplaces, ERPs, and third-party partners when issues originate outside the Increff platform.\nMonitor and manage incidents based on defined SLA and priority requirements.\nPrepare RCA reports, troubleshooting documentation, and SOPs for recurring issues and production problems.\nIdentify recurring issues and recommend process, product, automation, or system improvements.\nCommunicate technical issues, investigation findings, and resolutions clearly to both technical and non-technical stakeholders.\nSupport system changes, product releases, deployments, and integration-related activities.\nRequirements\n1-3 years of experience in Technical Support, Production Support, Technical Delivery, Application Support, Integration Support, or a similar technical role.\nStrong hands-on knowledge of SQL, preferably MySQL/PostgreSQL or similar databases, with the ability to investigate and validate data.\nGood understanding of REST APIs, API debugging, webhooks, JSON, and API request/response structures.\nHands-on experience with tools such as Postman and cURL for API testing and troubleshooting.\nExperience with application and server log analysis and debugging.\nUnderstanding of databases, data validation, and troubleshooting data discrepancies.\nFamiliarity with cloud-based/SaaS applications and production environments.\nHands-on experience with incident management, production troubleshooting, Root Cause Analysis (RCA), SLA management, and problem management.\nFamiliarity with ticketing and issue-management platforms such as Jira or Freshdesk.\nAbility to create clear technical documentation, troubleshooting guides, and SOPs.\nStrong analytical and problem-solving skills with the ability to investigate complex technical issues independently.\nExcellent communication and stakeholder-management skills, with the ability to explain technical issues to non-technical stakeholders.\nAbility to work effectively under production pressure and manage multiple issues based on priority and business impact.\nStrong ownership, accountability, and cross-functional collaboration skills.\nGood prioritization and time-management skills.\nAbility to understand business requirements and translate them into appropriate technical actions.\nGood to Have:\nUnderstanding of OMS, WMS, ERP, POS, e-commerce platforms, or marketplace/channel integrations.\nExperience with Python or scripting.\nExposure to automation tools such as n8n.\nExperience with logging and search tools such as Elasticsearch/Kibana.\nBasic knowledge of cloud platforms.\nUnderstanding of e-commerce order, inventory, and fulfillment workflows.\nExperience working with enterprise clients and third-party 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