{"id":2570003,"url":"https://alion.io/job/incubator-lab-human-resources-customer-support-coordinator","title":"Human Resources Customer Support Coordinator","company":{"id":4418393,"name":"Incubator Lab","domain":"incubatorlab.ai","url":"https://alion.io/company/incubatorlab","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":14500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-18T18:11:29Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-15T18:08:05Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Human Resources Customer Support\nat IncubatorLab Remote\nIncubator Lab is looking for a talented Customer Support HR to join our thriving team!\nRole Objective:\nThe HR Support / Coordinator will provide critical operational support across HR functions, payroll, and workforce management to maintain seamless team operations and compliance.\nWhat You’ll Do:\nSupport day-to-day HR operations, HRIS management, and timekeeping processes\nAssist with payroll processing and schedule adherence tracking\nMaintain compliance with HR best practices and employment law standards\nMaintain strict confidentiality regarding all sensitive personnel data and company information\nCollaborate with internal teams to handle employee inquiries and operational support\nRequirements we are looking for:\n1-3 years of experience in an HR support, HR coordinator, or HR generalist role \nBachelor’s degree in Business Administration, HR, or related field (or equivalent work experience) \nHands-on experience with HRIS, timekeeping, and payroll systems \nStrong understanding of HR best practices and basic employment law \nExcellent organizational skills and high attention to detail \nStrong written and verbal communication skills \nProven ability to handle confidential information with complete discretion \nQualities that are Nice to have:\nExperience supporting a customer service or call center environment \nFamiliarity with workforce management (WFM) tools and schedule adherence tracking \nExperience directly assisting with payroll processing \nActive PHR/SHRM-CP certification (or currently in progress) \nWorking Hours: Async-First We are a global, remote team. We don’t care when you do the work, provided deadlines are met and the quality is top-tier. We do ask for a few hours of overlap with US-based EST working hours each day to facilitate team meetings and Slack communication. This ensures we stay agile and can iterate on winning ads in real-time.\nHOW TO APPLY\nTo be considered, please submit your resume highlighting your experience in HR support, payroll, and workforce management operations.\nInterested candidates should apply directly for consideration. Upon submitting your application, our hiring team will review your credentials and will notify you if you are selected to participate in the interview process. We appreciate your interest in IncubatorLab and kindly ask that you refrain from inquiries to our teams via LinkedIn.\nWhat's atypical about the company:\nIncubator Lab is a performance-focused growth organization that builds and scales brands through rapid experimentation, creative iteration, and disciplined execution. We operate as an internal growth engine, not an agency.\nApplication Process:\nInterested candidates should apply directly for consideration. Upon submitting your application, our hiring team will review your credentials and will notify you if you are selected to participate in the interview process. We appreciate your interest in IncubatorLab and kindly ask that you refrain from inquiries to our teams via LinkedIn.\nNo third party or agency submissions will be accepted\nIncubatorLab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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