Technical Account Manager

This is a remote position.

Experience Level

This role is ideal for professionals with a technical/engineering background who have transitioned into account management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership.

Outcomes You'll Own

• Financial integrity of the account - you're the one source of truth on the money: runway, margin, invoicing, forecast accuracy
• Nurture client relationships - create strong supporters across levels of leadership
• Sustainable growth - expansion and new opportunities within the account, spotted early and converted
• Account stability under stress - risks caught early, escalations contained, trust preserved when things go wrong
• Scalable operations - account knowledge and process that outlive any one person's memory

Activities That Drive These Outcomes (illustrative, not exhaustive)

• Maintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace
• Weekly-refreshed account snapshot (runway, margin, headcount, invoicing)
• Regular 1:1s with pod leads to surface signals early
• Run the operating rhythm: monthly readouts, QBRs, retro follow-through
• Annual, written reference-ability check with the economic buyer
• Monthly stakeholder map review; treat leadership changes as trip-wire events
• Partner with People Success/recruiting on staffing changes and ramps
• Handle client paperwork, security questionnaires, vendor onboarding, due diligence
• Convert playbook-worthy repeated work into documented process; automate where possible
• Keep CRM/ERP and account records current, down to client-specific details
• Feed learnings back to sales/marketing, references, case studies, patterns

Requirements

What You'll Bring

• Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile
• Writing that earns attention, turning messy conversations into eight lines an executive will read
• The instinct to drill down past "it's going fine"
• A habit of arguing with data points, not adjectives
• A track record of taking things to closure
• Comfort operating where boundaries are blurred and nothing's been written down yet

What We Value

• Extreme ownership - you take responsibility for outcomes and drive work end-to-end
• Ability to execute independently and define problems, not just solve assigned tasks
• A strong product mindset - willingness to talk to customers, understand problems deeply, and define direction when needed
• The ability to build trust and sell value, not just deliver output
• High standards, autonomy, and a bias toward action.

Benefits

Life at Incubyte

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.

Perks

• Dedicated learning & development budget.
• Sponsorship for conference talks.
• Comprehensive medical & term insurance.
• Employee-friendly leave policies.
• Home Office fund
• Medical Insurance