{"id":1947025,"url":"https://alion.io/job/incubyte-technical-account-manager-2","title":"Technical Account Manager","company":{"id":21123,"name":"Incubyte","domain":"incubyte.co","url":"https://alion.io/company/incubyte","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-06T07:31:22Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T03:12:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"This is a remote position.\nExperience Level\nThis role is ideal for professionals with a technical/engineering background who have transitioned into account management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership.\nOutcomes You'll Own\nFinancial integrity of the account - you're the one source of truth on the money: runway, margin, invoicing, forecast accuracy\nNurture client relationships - create strong supporters across levels of leadership\nSustainable growth - expansion and new opportunities within the account, spotted early and converted\nAccount stability under stress - risks caught early, escalations contained, trust preserved when things go wrong\nScalable operations - account knowledge and process that outlive any one person's memory\nActivities That Drive These Outcomes (illustrative, not exhaustive)\nMaintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace\nWeekly-refreshed account snapshot (runway, margin, headcount, invoicing)\nRegular 1:1s with pod leads to surface signals early\nRun the operating rhythm: monthly readouts, QBRs, retro follow-through\nAnnual, written reference-ability check with the economic buyer\nMonthly stakeholder map review; treat leadership changes as trip-wire events\nPartner with People Success/recruiting on staffing changes and ramps\nHandle client paperwork, security questionnaires, vendor onboarding, due diligence\nConvert playbook-worthy repeated work into documented process; automate where possible\nKeep CRM/ERP and account records current, down to client-specific details\nFeed learnings back to sales/marketing, references, case studies, patterns\nRequirements\nWhat You'll Bring\nEnough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile\nWriting that earns attention, turning messy conversations into eight lines an executive will read\nThe instinct to drill down past \"it's going fine\"\nA habit of arguing with data points, not adjectives\nA track record of taking things to closure\nComfort operating where boundaries are blurred and nothing's been written down yet\nWhat We Value\nExtreme ownership - you take responsibility for outcomes and drive work end-to-end\nAbility to execute independently and define problems, not just solve assigned tasks\nA strong product mindset - willingness to talk to customers, understand problems deeply, and define direction when needed\nThe ability to build trust and sell value, not just deliver output\nHigh standards, autonomy, and a bias toward action.\nBenefits\nLife at Incubyte\nWe are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.\nOur environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.\nPerks\nDedicated learning & development budget.\nSponsorship for conference talks.\nComprehensive medical & term insurance.\nEmployee-friendly leave policies.\nHome Office fund\nMedical Insurance","description_format":"text","description_chars":3427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-10-06T07:31:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/incubyte-technical-account-manager-2","json_url":"https://alion.io/job/incubyte-technical-account-manager-2.json","meta":{"generated_at":"2026-10-12T04:55:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21123},"rest":"https://alion.io/mcp/rest/get_company?id=21123"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fincubyte-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fincubyte-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fincubyte-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/incubyte-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fincubyte-technical-account-manager-2"}]}