QA Manager

We are seeking a QA Manager with 8 - 12 years of experience in software testing and quality assurance, including experience leading QA teams in fast-paced product environments. The ideal candidate is a hands-on quality leader with strong expertise in both manual and automation testing, a proven track record of driving high-velocity daily releases, and the ability to build and develop high-performing QA teams. This individual will be responsible for the quality strategy for Indee's products while actively contributing to release planning, testing initiatives, process improvements, automation efforts, and production quality outcomes.

Responsibilities:

• Own and continuously evolve Indee's QA strategy across manual, automation, regression, exploratory, API, performance, and release testing.
• Lead QA efforts throughout the software development lifecycle, including test planning, test execution, defect management, risk assessment, release validation, and release sign-offs.
• Drive adoption of AI-enabled testing approaches and continuously evaluate opportunities to improve testing efficiency, quality, and coverage.
• Drive release quality by establishing strong validation processes, improving regression coverage, and minimising production defects.
• Define, track, and report on key quality metrics, including production defect leakage, release readiness, automation coverage, defect trends, and test effectiveness.
• Conduct root cause analysis for production issues and implement preventive actions to improve product quality and release stability.
• Drive automation initiatives across the QA function, improving automation coverage, framework reliability, execution efficiency, and long-term maintainability.
• Partner with engineering teams to identify automation opportunities and improve testing effectiveness through API-based and UI-based automation approaches.
• Mentor and develop QA engineers across manual and automation testing disciplines, supporting skill development, career growth, and technical excellence.
• Enable manual QA engineers to contribute to automation efforts through coaching, structured ownership, and ongoing support.
• Collaborate with product and engineering teams to drive quality throughout the software development lifecycle, from requirements and design through testing, release, and production support.
• Support timely investigation, validation, and resolution of customer-reported issues, production incidents, and QA-related escalations.
• Improve release planning, workload allocation, and team capacity management to support multiple concurrent projects and business priorities.
• Lead, mentor, and manage the QA team, including hiring, onboarding, performance management, capacity planning, and succession planning.
• Foster a collaborative, accountable, and high-performing team culture that promotes ownership, continuous improvement, and operational excellence.

Requirements:

• Bachelor's degree in computer science, software engineering, or a related field; master's degree preferred.
• 8 - 12 years of QA experience in product companies.
• 4+ years of experience managing/leading QA teams.
• Must-Haves: Strong people leadership and planning skills.
• Ability to schedule work with tight timelines without overworking the team.
• Strong hands-on experience in QA of web and mobile applications.
• Experience in test automation using Selenium with Python, leveraging BDD frameworks.
• Experience with API testing using tools like Postman or equivalent.
• Strong understanding of test strategy, test planning, regression testing, defect management, and release validation processes.
• Experience leading QA for production releases and driving release sign-off decisions.
• Experience defining, tracking, and analysing quality metrics and release health indicators.
• Strong understanding of root cause analysis and defect prevention methodologies.
• Experience working in Agile/Scrum environments.
• Strong stakeholder management, communication, and cross-functional collaboration skills.
• Strong background in CI/CD pipelines.
• Strong capabilities in Git/GitHub. Strong experience in JIRA, issue tracking, JIRA customisation, and reporting.
• Experience with Appium or mobile automation frameworks.

Good-to-Haves:

• Exposure to performance testing Understanding of ISO-27001 processes and frameworks.
• Understanding of SOC-2 compliance and application / QA-specific needs.
• Exposure to security and penetration testing.