{"id":442849,"url":"https://alion.io/job/indeed-flex-operations-manager-marketplace","title":"Operations Manager (Marketplace)","company":{"id":172275,"name":"Indeed Flex","domain":"indeedflex.co.uk","url":"https://alion.io/company/indeed-flex","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":17,"ghost_share":0.176,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Workspace","optional":false},{"name":"Looker","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-07-27T17:06:13Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-26T05:07:09Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":90},"description":"We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!\nWe are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.\nWe operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.\n This is an in-office role, five days per week with the option to work from home on Thursdays. Our office is located in Texas, Domain area.\nThe Role\nThe Operations Manager (Marketplace) shifts the operational focus from frontline task tracking to holistic team performance ownership. This role is fully accountable for driving the throughput, quality, and SLA performance of an operational domain by managing through a tier of Supervisors and Leads.\nIn addition to workforce planning, scheduling, and direct people management, the Operations Manager (Marketplace) acts as a key bridge between frontline execution and technical systems. This role personally owns recurring domain reporting and dashboards by independently writing and validating SQL queries. Leveraging these insights, the Operations Manager actively spots bad data, broken inputs, and repeat operational failure patterns, while partnering with Technical Analysts to refine, shape, and tune AI agent prompts and automated workflows based on real-world operational feedback.\nWhat you’ll be doing\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.\nTeam Performance & Operational Ownership\nHolistic SLA Management: Own day-to-day team performance across core operational delivery metrics, including throughput, quality standards, CSAT, and strict SLA compliance.\nWorkforce & Queue Health: Oversee total team execution, shift coverage, and capacity scheduling layouts. Dynamically adjust staffing and scheduling to prevent queue backlogs and meet operational cost targets.\nProcess Standardization: Oversee the execution of standardized resolution workflows and procedures to ensure clean, consistent delivery across all shifts.\nLeadership & Management Through Subordinate Layers\nSupervisor Tier Development: Direct, coach, and elevate the Supervisor and Lead tier. Instill professional accountability and coach supervisors on performance management techniques so they can run their frontline shifts flawlessly.\nChange Management: Lead organizational change programs on the floor, translating process updates, playbooks, and new software tools into sustained, long-term behavioral change across frontline teams.\nTalent Pipeline: Manage performance reviews, 1:1 coaching, and professional growth for supervisors while actively participating in the hiring, onboarding, and training of frontline operations staff.\nDashboard Ownership, SQL Fluency & Data Remediation\nSQL & Dashboard Ownership: Personally build and maintain recurring domain reporting infrastructure, executive dashboards, and operational metrics by independently writing and validating SQL queries.\nData Quality Remediation: Name and take direct accountability for data quality monitoring, proactively spotting bad data, broken inputs, or corrupted operational streams to drive immediate remediation.\nRecurring Failure Mode Detection: Synthesize floor logs and system metrics to explicitly detect repeat operational failure patterns and bottlenecks, independently building empirical evidence for escalations up the chain.\nAI Prompt Refining, Automation Tuning & Analyst Partnership\nAutomation & AI Agent Tuning: Help refine and tune automations, system prompts, automated routing logic, and AI agent behavior based on real-world operational feedback from the floor.\nAnalyst Collaboration: Partner directly with Technical/Operations Analysts to shape automation design, drive continuous process improvement, and elevate internal tool adoption.\nFeedback Loops: Feed frontline operational edge cases, systemic friction, and workflow gaps back into Product, Engineering, and R&D pipelines to systematically reduce manual effort.\nWhat you'll need\nLeadership & People Management\nManagement Through Layers: Proven experience managing frontline teams through subordinate layers in a high-volume operations or marketplace environment.\nChange Leadership: Demonstrated ability to convert new processes, playbooks, and software tools into sustained behavioral adoption across frontline teams.\nTechnical & Analytical Capabilities\nHands-on SQL Fluency: Demonstrated ability to independently write, validate, and execute SQL queries to extract data, build custom domain reports, and manage recurring dashboards in tools like Redash, Looker, or Tableau.\nData Quality & Failure Detection: Proven ability to spot bad data, broken inputs, and repeat operational failure patterns, taking named ownership over data quality remediation and empirical root-cause analysis.\nAI Prompt & Automation Tuning: Hands-on experience or strong capability in shaping, refining, and tuning automated workflows, system prompts, and AI agent behaviors based on operational feedback and edge cases.\nOperational & Technical Mastery\nWorkforce & Queue Oversight: Deep expertise in workforce management, queue balancing, shift scheduling, and strict SLA enforcement.\n Software Proficiency: Highly proficient with modern collaboration, CRM, and BI software suites (e.g., Zendesk/Salesforce, Tableau/Looker/Redash, Slack, Google Workspace).\nWhat you’ll get\n$90,000 to $120,000 annually \nPerformance-based bonus\nMedical, Dental, Vision, and 401K\nAccess to Company & Employee Benefits\n25 days PTO (prorated) + Birthday Off\n8 Paid Holidays \nDuvet days (½ day off every quarter)\nVolunteer days\nAbout Us\nWe’re helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of \"Flexers\" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.\nWhether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.\nWork Environment\nThis role offers a combination of professional office settings and on-site client locations. In the office, you will work in a typical business environment with standard office equipment and software. On occasion, you may be required to work at client locations, which could include warehouse or logistics environments. When on-site, candidates should be comfortable adhering to client-specific safety protocols and navigating large, busy facilities. Flexibility in working hours and travel may be necessary to meet client needs, including occasional work outside of standard business hours.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.\nPosition Type / Expected Hours of Work\nFull-Time Position. Working hours are Monday through Friday, 8 AM - 5 PM. Occasional evening and weekend work may be required as job duties demand.\nTravel\nThis position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. \nAll travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. \nWork Authorization / Security Clearance\nNone Required For This Position\nEEO Statement\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.\n Other Duties\nPlease note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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