Solutions Consultant

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

The Solutions Consulting team at IX operates at the intersection of Sales, Account Management, Software Development, and Marketing. As a Solutions Consultant, you will leverage your deep technical expertise and leadership skills to support large-scale publisher’s integrations, resolve complex challenges, and mentor junior team members. Your role will involve providing strategic technical guidance to clients while optimizing their experience with IX’s digital media and AdTech solutions.

What we’re looking for:

• Understanding the Ad Tech industry: You have a deep understanding of Adtech and Martech technology, including SSPs, DSPs, DMPs, CDPs, and Data Activation Platforms. You understand the life of an ad call.
• Technical Leader: With a deep understanding of AdTech and digital media, you are confident in leading technical discussions, making strategic decisions, and providing guidance on complex integrations.
• Customer-Focused Problem Solver: You thrive on solving challenging client issues, and you can think strategically to provide long-term solutions that align with business goals.
• Strong Communicator & Collaborative Partner: You are a strong communicator, able to work cross-functionally to ensure client needs are met and that internal teams are aligned.
• Innovative & Process-Oriented: While highly organized and process-driven, you consistently seek opportunities to innovate and improve workflows.
• Adaptable & Eager to Learn: You stay current with evolving technologies and industry trends, continuously looking to expand your skill set.
• Mentor & Team Player: You enjoy mentoring junior team members and sharing knowledge to foster growth within the team.

Here’s what you’ll be doing:

• Lead Strategic Client Engagements: Take ownership of the technical relationship with key publisher, managing complex integrations, optimizations, and resolving escalated technical issues. Act as a trusted technical advisor and strategic partner.
• Advanced Troubleshooting & Issue Resolution: Serve as an escalation point for complex technical issues, working directly with Product and Engineering teams and external stakeholders to ensure timely resolutions.
• Advanced Solution Design & Consulting: Work with publishers and internal teams (PDs, Sales, Product, etc.) to design and implement advanced, tailored solutions that drive performance and meet business objectives.
• Projects and Internal Initiatives: Work with internal teams on strategic initiatives that shape the vision of the company, using your technical and analytical skills to overcome roadblocks and provide insights that help to accomplish the project goals.
• Cross-Departmental Collaboration: Work closely with Sales, Product, and Engineering teams to advocate for clients’ technical needs and ensure seamless communication between teams.
• Mentorship & Leadership: Provide guidance and mentorship to junior Solutions Consultants and other team members, helping them build technical expertise and professional skills.
• Process Optimization & Improvement: Identify areas of improvement within internal processes and suggest actionable solutions to enhance team efficiency and service delivery.
• Tool Mastery: Become a subject matter expert on internal tools such as the Index UI, Looker, and Salesforce, using these tools to drive insights and client success.
• Knowledge Sharing: Develop internal and external documentation to streamline troubleshooting, integrations, and solution design processes. Provide at least one training a quarter about a relevant topic that helps elevate the technical level of the team.

Here's what you need:

• Education: College degree in Computer Science, Engineering, or a related technical field.
• Experience:
  • Solid experience in Ad Operations, Solutions Consulting, or a related technical role.
  • Demonstrated experience working with large publishers or advertisers within the digital advertising ecosystem.
  • In-depth understanding of ad technology and operations, including ad tags, pixels, cookies, and HTTP protocols.
• Technical Skills:
  • Expertise in writing and troubleshooting SQL queries.
  • Proficiency in using and writing Kafka queries.
  • Proficiency in JavaScript for creating custom solutions and debugging.
  • Experience with Salesforce (SFDC) and other CRM/ticketing systems.
  • Experience working with large-scale integrations and advanced technical configurations.

Why you’ll love working here:

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Monthly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment - learn more here

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification-diversity is the human experience. For those who show grit, passion, and humility-Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index everywhere, Index anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.