Associate - Guest Relations

Indiana University Health • Education • Higher Education • High School Diploma • 3 days ago
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Indiana University Health

Indiana University Health is a non-profit academic healthcare system and the largest provider of medical care in Indiana. Headquartered in Indianapolis, Indiana, the enterprise operates an extensive statewide network of regional hospitals, urgent care centers, specialized outpatient clinics, and physician practices. Its core business activities encompass tertiary and quaternary acute care, organ transplantation, advanced neuroscience, oncology, cardiovascular surgery, pediatric care, and emergency medical transport services.
iuhealth.org • HQ: Indianapolis, United States • Education • Higher Education • 5000+ employees

Schedule: Part Time - Weekends Only (0-24 hours/week) (Saturday and Sunday only)

Department Supported: Patient Experience

Work Location: North Hospital

Primary Responsibilities:

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Candidate Requirements:

  • High School Diploma/GED required.

Candidate Preferred:

  • Previous concierge level customer service experience preferred.
  • Previous healthcare experience involving patient/public contact preferred.
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