{"id":1152771,"url":"https://alion.io/job/indiana-university-health-payroll-specialist-i","title":"Payroll Specialist I","company":{"id":701901,"name":"Indiana University Health","domain":"iuhealth.org","url":"https://alion.io/company/iuhealth-2","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":158,"ghost_share":0,"stale_share":0.133,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":568},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:43:10Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T18:45:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Payroll Specialist I\nOur team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Payroll Shared Services team in the role of Payroll Specialist I.\nWe are seeking a personable, detail oriented, and service-minded payroll professional to serve as the first point of contact for IU Health team members calling into our Payroll Shared Services call center. The Specialist I role is primarily focused on inbound call resolution. If you are comfortable on the phone, eager to learn, and thrive in a fast-paced environment, this is a wonderful opportunity to grow your payroll career within a supportive and tight knit team.\nKey Relationships\nReports to: Manager - Payroll\nDirect reports: None\nShift: Full time, Monday - Friday, hybrid\nLocation: Indianapolis, IN\nThe Scope:\nThis role supports Payroll Shared Services operations for IU Health team members system wide, including:\nServing as the first point of contact for inbound payroll calls across the organization (50 to 130 calls per day depending on pay cycle)\nResolving payroll inquiries on the first call by pulling up timecards and payslips in real time\nCreating and managing cases and tickets in the shared services system for issues requiring deeper research and follow-up\nReviewing, analyzing, and auditing employee hours worked to ensure accurate payment in compliance with IU Health pay practices, policies, and the Fair Labor Standards Act\nNavigating multiple systems simultaneously including Oracle, UKG, Microsoft Teams, and Sharewell/ServiceNow\nCandidate Qualifications\nCandidates for this position will be evaluated according to the following criteria and competencies.\nHigh School Diploma/GED required.\n\nAssociate's degree or equivalent years of experience preferred.\n\nRequires 0-3 years of relevant experience; basic payroll experience preferred.\n\nRequires experience in Microsoft programs (Word, Excel).\n\nHelp Desk Institute (HDI) certification is required to have or obtain within 6 months of hire (PRSS will pay for certification.\n\nThe “DNA” for Success\nPhone Presence: You are comfortable, warm, and professional on the phone. Team members calling in with a payroll concern leave the conversation feeling heard and helped.\nService Oriented: You genuinely want to solve the problem, not just log the call. First call resolution is the goal and you take pride in achieving it.\nCurious and Engaged: You ask \"why\" and use downtime to review cases and deepen your understanding rather than just completing tasks and moving on.\nTech Savvy: You can toggle between multiple systems and screens in a hybrid environment without losing your place or your composure.\nDetail Oriented: Payroll accuracy matters. You catch discrepancies, follow through on audits, and do not cut corners on compliance.\nTeam Player: This team is tight knit and celebrated for good reason. You contribute to a culture where everyone supports each other and new hires feel genuinely welcomed.\nSelf Directed: You work independently in a remote environment and manage your responsibilities without needing someone to look over your shoulder.\nGrowth Minded: You see this role as the foundation of a payroll career, not just a job, and you are motivated to grow your skills and your one call resolution rate over time.\nIndiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana oneof the nation’s healthiest states.\nIU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.\nIndiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.","description_format":"text","description_chars":4839,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-23T18:44:38Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-09-23T22:02:41Z"},"pay":null,"html_url":"https://alion.io/job/indiana-university-health-payroll-specialist-i","json_url":"https://alion.io/job/indiana-university-health-payroll-specialist-i.json","meta":{"generated_at":"2026-09-23T22:02:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}