{"id":2944425,"url":"https://alion.io/job/indibit-werkstudent-customer-care-edtech-mwd","title":"Werkstudent Customer Care EdTech (m/w/d)","company":{"id":4416799,"name":"indibit","domain":"indibit.eu","url":"https://alion.io/company/indibit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bayreuth, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T11:30:39Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T10:34:24Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Was erwartet dich?\nDu beantwortest Anfragen unserer Kund:innen per Ticket, E-Mail und Telefon und findest mit ihnen passende Lösungen.\nDu erstellst und schneidest kurze Erklärvideos und Tutorials, mit denen unsere Nutzer:innen schneller zurechtkommen.\nDu schreibst Dokumentationen, Anleitungen und FAQs und hältst unsere Wissensdatenbank aktuell. Dabei achtest du darauf, dass alles verständlich ist und wirklich genutzt wird.\nDu gestaltest ein gutes digitales Kundenerlebnis mit: Du erkennst, wo es hakt, schlägst Verbesserungen vor und setzt sie um.\nDu nimmst Probleme auf, ordnest sie ein und gibst knifflige Fälle strukturiert an unser Team weiter.\nDu sammelst Feedback von Kund:innen und gibst es an unsere Produktentwicklung weiter. So hilfst du direkt mit, unsere Produkte besser zu machen.\nWas bieten wir dir?\nRaum für neue Ideen und Technologien, Zusammenarbeit mit KI\nAktive Mitgestaltung deiner Zukunft\nFamiliäre Unternehmenskultur mit regelmäßigen Events\nFrisch gebrühter Kaffee aus unserer Siebträger-Espressomaschine\nSpannung und Spaß beim Zocken mit den Kolleginnen und Kollegen auf unserer Nintendo Switch\nWas bringst du mit?\nDu bist an einer Hochschule eingeschrieben.\nDu hast pro Woche zwei bis drei freie Nachmittage, an denen du bei uns arbeiten kannst.\nDu kommunizierst gerne und bleibst auch dann freundlich, wenn es mal hektisch wird.\nDu erklärst komplizierte Dinge so, dass sie jeder versteht - im Gespräch genauso wie schriftlich.\nDu arbeitest strukturiert, übernimmst gerne Verantwortung und packst Aufgaben selbstständig an.\nDu kommunizierst sicher auf Deutsch (C1 oder C2).\nNice to have: Du hast schon Videos geschnitten oder Screencasts aufgenommen, zum Beispiel mit CapCut, Premiere oder ähnlichen Tools, oder du hast erste Erfahrung im Kundenservice.","description_format":"text","description_chars":1781,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-20T18:23:03Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":13,"expected_fill_days":26,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/indibit-werkstudent-customer-care-edtech-mwd","json_url":"https://alion.io/job/indibit-werkstudent-customer-care-edtech-mwd.json","meta":{"generated_at":"2026-11-02T12:57:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416799},"rest":"https://alion.io/mcp/rest/get_company?id=4416799"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findibit-werkstudent-customer-care-edtech-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findibit-werkstudent-customer-care-edtech-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findibit-werkstudent-customer-care-edtech-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indibit-werkstudent-customer-care-edtech-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findibit-werkstudent-customer-care-edtech-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2944425}},{"tool":"search_jobs","arguments":{"company":"indibit.eu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2944425},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}