{"id":1167082,"url":"https://alion.io/job/indie-campers-campervan-rental-agent-queenstown","title":"Campervan Rental Agent - Queenstown","company":{"id":678126,"name":"Indie Campers","domain":"indiecampers.com","url":"https://alion.io/company/indiecampers","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1025},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T05:32:29Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T22:54:15Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"ABOUT US\nIndie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.\nAs we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.\nThe Campervan Rental Agent is a dual-focused role:\nCustomer Experience Champion for rentals\nSales Specialist for RV purchase demos and conversions\nThis position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.\nTHE ROLE\nThe Campervan Rental Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.\nWHAT WILL YOU WORK ON?\nCustomer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.\nSales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.\nSales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.\n Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.\nWHO ARE WE LOOKING FOR?\nMust have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.\nMust have: Strong communication and customer engagement skills.\nMust have: Ability to understand and explain technical RV/vehicle systems.\nMust have: Hands-on, adaptable, solution-oriented under pressure.\nProficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.\nMust have: Organised, detail-focused, and proactive in managing leads or customers.\nMust have: Driving License required.\nMust have: English and Nice to have: local-language proficiency (if applicable).\nPHYSICAL AND OPERATIONAL REQUIREMENTS\nMust Have: Able to stand, walk, and move around the depot for extended periods throughout the day.\n Must have: Able to lift or carry light to moderate items (10-15 kg).\nMust have: Comfortable working outdoors in varying weather conditions.\nMust have: Flexible to work weekends, holidays, and peak-season schedules.\n Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.\nTHE INDIE COMMITMENT!\nCompetitive compensation and commission opportunities.\nTraining in sales, product knowledge, customer service, and RV technical systems.\nCareer growth across Rental, Sales, Operations, or Servicing.\nTravel benefits and access to the Indie Campers rental fleet.\nDynamic and multicultural working environment.\nAre you Ready to Go Indie?","description_format":"text","description_chars":3307,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T03:42:40Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.216,"p_room":0.35,"age_days":35,"expected_fill_days":11,"reasons":["conf:0","stale_co","win:tail","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/indie-campers-campervan-rental-agent-queenstown","json_url":"https://alion.io/job/indie-campers-campervan-rental-agent-queenstown.json","meta":{"generated_at":"2026-09-24T23:11:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1406,"day_limit":5000,"remaining_today":3594,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}