{"id":2735129,"url":"https://alion.io/job/indie-semiconductor-it-support-engineer","title":"IT Support Engineer","company":{"id":40998,"name":"indie Semiconductor","domain":"indie.inc","url":"https://alion.io/company/indie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":134,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-16T18:23:07Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T02:38:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Imagine being part of a team that’s redefining the future of mobility-where your ideas don’t just sit in a lab but power next-generation technology. At indie, we are developing cutting-edge semiconductors, photonics, and radar sensors and systems for automotive, industrial, and adjacent markets. Our innovations are at the heart of advanced intelligent sensing and user experience applications, pushing the boundaries of what’s possible.\nIf you're passionate about groundbreaking technology and want to make a real impact alongside a fast-paced team that thrives on creativity and collaboration, we’d love to have you on board!\nThe primary objective of the IT Support Engineer is to provide IT support to our offices across the Americas, EMEA, and APAC, focusing on onboarding and offboarding, break-fix, endpoint management, and end-user support. This position reports to the North American (NA) IT Operations Supervisor. \nEssential Functions and Responsibilities\nThe IT Support Engineer is responsible for providing technical assistance and support to end users within the organization (both in-person and remote support). This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring all desktop systems are operating efficiently. The ideal candidate should have a strong technical background, excellent communication skills, and a customer-focused approach to problem-solving. Responsibilities will include:\nCoordinate problem resolution when hardware or software problems arise. Monitor the status of reported issues until they are resolved, in line with defined service-level agreements (SLAs). Maintain communication with the NA IT Operations Supervisor, informing them of unresolved problems and outstanding issues.\nProvide PC technical support, including monitoring IT tickets, updating the knowledge base, and resolving problems for end users. It also includes training, providing technical assistance with problem resolution, and updating documentation as needed.\nWork closely with our global IT team on the development of documentation, training material, and maintaining the knowledge base.\nAssist, consult, and help troubleshoot issues with end users on the efficient use of desktop software, including Microsoft Office applications, Google Workspace, Adobe, Jira, and Confluence.\nAssist with configuration and setup of servers and workstations related to the computing environment.\nMaintain inventory and tracking of all technical assets (hardware/software).\nManage the end-to-end employee lifecycle, including onboarding and offboarding, account provisioning and deprovisioning, and device setup and recovery.\nDeploy, patch, and manage Windows and macOS endpoints using modern endpoint management tools (e.g., Microsoft Intune, Windows Autopilot, Automox), ensuring devices meet security and compliance baselines.\nAdminister user identities and access in Active Directory and Microsoft Entra ID, including MFA, group membership, and license assignment.\nPlan and manage assigned projects to ensure timely completion of all required activities.\nMake recommendations for future upgrades.\nSupport meeting-room and collaboration technology, including Microsoft Teams Rooms and video conferencing equipment.\nMaintain system and system security.\nProvide support and administration for on-prem Jira and Confluence, and Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Active Directory.\nPerform other duties as assigned.\nQualifications\nEducation: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.\n Certifications (Plus): CompTIA A+, Network+, or Security+; Microsoft 365 Certified: Endpoint Administrator Associate; or equivalent.\nExperience: 3-5 years of experience in IT end user support or a related role.\nAvailability: Must be flexible and able to work unusual and variable hours/schedules without supervision, including but not limited to holidays, evenings, or weekends.\nTechnical Skills:\nProficiency in Windows and macOS operating systems (Linux OS is a plus).\nExperience administering Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).\nFamiliarity with Active Directory, Microsoft Entra ID (formerly Azure AD), and basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).\nExperience with IT ticketing systems (e.g., Jira Service Management, ServiceNow) and other support tools.\nFamiliarity with ITIL practices (incident, request, problem, and change management).\nKnowledge of remote desktop tools and VPN technologies.\nUnderstanding of IT security principles and best practices.\nKnowledge of Atlassian tools such as Jira, Confluence, and Jira Service Management; experience with Atlassian Cloud is a plus.\nKnowledge of software deployment tools (e.g., Windows Autopilot, Automox).\nKnowledge of MDM such as MS Intune is a plus.\nSoft Skills:\nStrong problem-solving skills and attention to detail.\nExcellent verbal and written English communication skills.\nAbility to work independently and as part of a team.\nAbility to explain technical concepts clearly to non-technical users and to collaborate with a global team across time zones.\nCustomer-service-oriented with a proactive approach to IT support.\nPhysical Requirements:\nAbility to lift and carry up to 25 pounds.\nMay require standing, walking, and sitting for extended periods.\nindie Semiconductor and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. \nWe encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.\nConcerning agencies: indie Semiconductor does not accept unsolicited resumes and will not be responsible for fees related to such.","description_format":"text","description_chars":6113,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Autonomous Driving","Computer Vision","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-16T18:53:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":134,"reasons":["conf:3","win:early"],"computed_at":"2026-10-17T05:40:54Z"},"pay":null,"html_url":"https://alion.io/job/indie-semiconductor-it-support-engineer","json_url":"https://alion.io/job/indie-semiconductor-it-support-engineer.json","meta":{"generated_at":"2026-10-17T05:40:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40998},"rest":"https://alion.io/mcp/rest/get_company?id=40998"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findie-semiconductor-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findie-semiconductor-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findie-semiconductor-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indie-semiconductor-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findie-semiconductor-it-support-engineer"}]}