{"id":3716920,"url":"https://alion.io/job/indigo-events-manager","title":"Events Manager","company":{"id":5826,"name":"Indigo","domain":"indigo.ca","url":"https://alion.io/company/indigo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":95000,"currency":"CAD","period":"year","gross":null,"usd_annual":67884},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:22:31Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T16:16:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.\nOUR GUIDING PRINCIPLES\nOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.\nWe Will Hire, Inspire, Promote and Retain the Best\nWe Will Be Customer Centric\nWe Will Be Entrepreneurial\nWe Will Be Committed to Caring About Each Other, Our Communities, and Our Environment\nWe Will Be Committed to True and Shared Value Creation\nWe Will Be Systems Thinking, Data Driven and AI enabled \n The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and delivering events that are on time, on brand, and on budget.\nThis role owns end-to-end event production - from national author signings and high-profile celebrity events to the annual programming calendar. The Manager is the connective tissue between strategy and execution: ensuring the execution team has clear direction and the tools to succeed, while serving as the primary operational contact for authors, publishers, and cross-functional partners.\nKEY PERFORMANCE METRICS\nCustomer Participation & Traffic\nAuthor & Publisher Engagement\nEvents NPS\nOn-Time Operational SLAs\nEvents Revenue & Profitability\nEmployee Engagement\nKEY ACCOUNTABILITIES\nFunctional\nTranslate strategic direction into clear execution frameworks, project plans, and delivery timelines across all events - author signings, major events, and national programming\nLead the execution and development of all nationally-driven event programming, including cross-functional campaigns\nOwn internal project planning and execution: manage cross-functional workflows, delivery standards, and operational SLAs across the team\nOwn budget tracking and financial coordination for the events portfolio; contribute to post-event reporting, insights, and retrospectives\nAct as the escalation point for operational risks - identifying, mitigating, and surfacing issues to the events leader where required.\nLead and chair the Bi-Weekly Events Planning meeting, driving alignment across the events team and cross-functional partners on upcoming events, priorities, and risks.\nServe as the primary operational contact for Retail Ops, Loss Prevention, Finance & Accounting, General Managers, Store Events Leaders, Creative, Marketing, and Merchants.\nEnsure execution standards are consistently upheld across all event types, channels, and touchpoints - from planning documentation through to on-site delivery.\nIdentify process gaps and lead improvements to increase operational efficiency and enhance experience for customers, stores, and partners.\nTrain and support stores on the execution of all author and national programming events\nCommunication\nContribute to post-event reporting and retrospectives; surface insights and recommendations to the events leader to inform future planning and investment decisions.\nProactively communicate timelines, risks, and deliverable status to cross-functional execution partners, ensuring no surprises on delivery.\nChampion the customer and store experience in all planning and decision-making, consistently advocating for clarity, quality, and consistency of execution.\nPeople\nDevelop a high performing & engaged team\nProvide feedback and coaching to develop direct reports and mentees\nShape and influence team culture to reflect Indigo’s values and direction\nEmpower team members through clear expectations, performance management, and growth opportunities\nAttract, develop, and retain top talent\nAct as a mentor & role model, helping others understand the broader impact of their work\nFoster collaboration and knowledge sharing across teams and functions\nEnsure team alignment with organizational goals and cultural values\nCultural\nModel Indigo’s Guiding Principles and convey a positive, forward-thinking image\nEmbrace and influence change, fostering a culture resonant of our guiding principles and in particular emphasizing data driven, systems thinking, and customer centric.\nCelebrate diversity of thought and encourage open dialogue\nTake an active role in shaping organizational culture through leadership and example\nSCOPE\nReports to: Sr Manager, Events\nKEY RELATIONSHIPS\nInternal:\nRetail Operations\nGeneral Managers & Store Events Leaders\nCreative Studio\nMarketing\nMerchants\nLoss Prevention\nFinance/Accounting\nExternal:\nPublishers\nVendors\nExternal agencies\nVenues\n Work Experience / Education / Certifications\n5-7 years of experience in Events, Marketing, Retail, or a related field; experience managing direct reports preferred.\nPost-secondary degree in Business, Marketing, Communications, or a related discipline; equivalent experience considered.\nProven track record planning and executing multi-channel, large-scale events from concept through post-event analysis.\nExperience in retail, media, publishing, or hospitality considered a strong asset.\nCompetencies / Skills / Attributes\nStrong operational leader with the ability to translate strategy into execution and manage multiple complex workstreams simultaneously.\nExcellent written and verbal communication skills; confident presenting to stakeholders and executives.\nSkilled relationship builder with authors, publishers, vendors, and internal partners at all levels.\nAnalytical thinker with the ability to interpret event data and surface actionable insights.\nCreative sensibility for on-brand event concepts and marketing materials, with strong copywriting instincts.\nHighly proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook); comfort with social media platforms and event management tools.\nHigh attention to detail and strong organizational skills; thrives in a fast-paced, deadline-driven environment.\nResults-driven, self-motivated, and solutions-oriented - with a bias for action and a hands-on approach.\nGenuine belief in the power of teamwork and a deep understanding of how individual actions affect team and organizational outcomes.\nCustomer-obsessed with a commitment to delivering exceptional brand experiences\nOther (travel, Bilingual, etc.)\nFlexible schedule including evenings, weekends and holidays\n This posting is for a current opportunity within Indigo.\nIndigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the LGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .\nIndigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .\nWe respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.\nThis posting is for a current opportunity within Indigo.","description_format":"text","description_chars":9238,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Books"],"lifecycle":[{"event":"open","at":"2026-11-04T01:07:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["seen:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":67884,"is_top_pay":false},"html_url":"https://alion.io/job/indigo-events-manager","json_url":"https://alion.io/job/indigo-events-manager.json","meta":{"generated_at":"2026-11-05T16:19:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5826},"rest":"https://alion.io/mcp/rest/get_company?id=5826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findigo-events-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findigo-events-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findigo-events-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indigo-events-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findigo-events-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3716920}},{"tool":"search_jobs","arguments":{"company":"indigo.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3716920},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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