{"id":1196938,"url":"https://alion.io/job/indigo-general-manager-12-month-contract","title":"General Manager (12 Month Contract)","company":{"id":5826,"name":"Indigo","domain":"indigo.ca","url":"https://alion.io/company/indigo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52500,"max":68500,"currency":"CAD","period":"year","gross":null,"usd_annual":48257},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T12:45:28Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T10:59:53Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"WHO WE ARE\nIndigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.\nOUR GUIDING PRINCIPLES\nOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.\nWe Will Hire, Inspire, Promote and Retain the Best\nWe Will Be Customer Centric\nWe Will Be Entrepreneurial\nWe Will Be Committed to Caring About Each Other, Our Communities, and Our Environment\nWe Will Be Committed to True and Shared Value Creation\nWe Will Be Systems Thinking, Data Driven and AI enabled\n You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.\nKEY PERFORMANCE MEASUREMENTS\nEmployee Engagement\nNet Promoter score\nSales to Plan\nStore Profit\nKEY ACCOUNTABILITIES\nTalent\nSupports and empowers team to make decisions, creating a highly engaged and high performing team.\nDevelops a high-performing leadership team that is accountable for creating a best-in-class employee experience\nDevelops internal talent; building a bench for future store needs.\nUnlocks full potential of employees by providing consistent feedback\nOwns self-development and provides continuous feedback to Regional Director\nCultural Ambassador\nRole models Indigo’s High Performance Characteristics\nRepresents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy\nPromotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.\nCultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work\nInspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives\nEncourages entrepreneurship that is consistent with brand standards\nFosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers\nIs an agent of change within their store\nResponds to customer feedback in a timely manner ensuring that the customer remains a top priority\n Gains alignment with Regional Director on store specific goals and objectives for fiscal year\nEnsures teams drive best-in-class employee engagement and net promoter scores\nConsistently meets and exceeds sales plans\nEffectively manages budgets and cost centres, driving positive Store Profitability \nHolds team accountable for operational excellence\nInspires a visual experience that consistently aligns with the Indigo brand standards\nEnsures leadership and store staff schedules are fully optimized to drive sales and productivity\nActively engages in community-based marketing and events to grow sales and strengthen community ties\nExperience Required\nCollege degree preferred or equivalent job experience\n3+ years of management experience in a retail environment; experience leading leaders\nAbility to be mobile on the sales floor for extended periods of time\nAvailability to work a flexible schedule, including evenings, weekends and holidays\nAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques\nBilingualism (French/English) is required for all positions in Québec\n At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at \nThis posting is for a current opportunity within Indigo.\nIndigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .\nWe respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.\nThis posting is for a current opportunity within Indigo.","description_format":"text","description_chars":6894,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Books"],"lifecycle":[{"event":"open","at":"2026-09-24T19:03:17Z"}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:26","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":48257,"is_top_pay":false},"html_url":"https://alion.io/job/indigo-general-manager-12-month-contract","json_url":"https://alion.io/job/indigo-general-manager-12-month-contract.json","meta":{"generated_at":"2026-10-01T12:32:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3936,"day_limit":5000,"remaining_today":1064,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}