{"id":539579,"url":"https://alion.io/job/indigo-general-manager-4","title":"General Manager","company":{"id":5826,"name":"Indigo","domain":"indigo.ca","url":"https://alion.io/company/indigo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peterborough, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57000,"max":71500,"currency":"CAD","period":"year","gross":null,"usd_annual":50566},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-29T14:11:26Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-09-26T20:30:16Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"WHO WE ARE\nIndigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.\nOUR GUIDING PRINCIPLES\nOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.\nWe Will Hire, Inspire, Promote and Retain the Best - A’s Hire A’s.\nWe Will be Customer Centric.\nWe Will Be Data Driven - System Thinking - Entrepreneurial.\nWe are Committed to True and Shared Value Creation.\nWe Will be Human-Centered and AI Enabled.\nWe are Committed to Caring About Each Other, Our Communities, Our Environment.\nThe General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.\nWHAT YOU’LL DO:\nFunctional\nArticulate Indigo’s mission and strategy and communicate business goals to store team \nEnsure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink \nAct as an advocate for the customer by placing them at the forefront of all decision-making processes \nIdentify local market trends and competitors to proactively anticipate customer needs and expectations \nEmbrace and champion technology that creates high tech and high touch solutions for Indigo’s customers \nLead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives \nContinually assess staffing levels and lead recruiting and selection of new employees \nOwn store schedule \nOpen and close store and manage sales floor \nEnsure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures \nPeople \nBuild strong teams by attracting and developing the best talent \nBring out the best in others; empower and constructively stretch talent \nGive authentic feedback on performance and potential \nEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals \nCollaborate with others to drive flexible and just in time solutions, quickly and easily \nShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourself \nHelp others see the impacts of their efforts and proactively engage others to get input \nEncourage others to freely share their point of view and be open to feedback \nAccountable for the overall engagement, productivity, turnover, and bench strength of the team \nCultural \nModel Indigo’s beliefs and convey a positive image in everything you do \nCelebrate diversity of thought and have an open mindset \nTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes \nEmbrace, champion, and influence change through your team and/or the organization \n WHO YOU ARE:\nCollege degree preferred or equivalent job experience \n6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders \nAbility to be mobile on the sales floor for extended periods of time \nAvailability to work a flexible schedule, including evenings, weekends, and holidays \nAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques \nBilingualism (French/English) is required for all positions in Quebec \n At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at \nThis posting is for a current opportunity within Indigo\nIndigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .\nWe respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.\nThis posting is for a current opportunity within Indigo.","description_format":"text","description_chars":6993,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Books"],"lifecycle":[{"event":"open","at":"2026-09-08T08:21:30Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.577,"p_room":0.28,"age_days":58,"expected_fill_days":24,"reasons":["conf:7","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":50566,"is_top_pay":false},"html_url":"https://alion.io/job/indigo-general-manager-4","json_url":"https://alion.io/job/indigo-general-manager-4.json","meta":{"generated_at":"2026-09-27T03:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3673,"day_limit":5000,"remaining_today":1327,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}