{"id":1209364,"url":"https://alion.io/job/indigo-human-resources-coordinator","title":"Human Resources Coordinator","company":{"id":5826,"name":"Indigo","domain":"indigo.ca","url":"https://alion.io/company/indigo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":45606},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-24T20:37:12Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T14:09:57Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"WHO WE ARE\nIndigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer’s happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.\nOUR GUIDING PRINCIPLES\nOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.\nWe Will Hire, Inspire, Promote and Retain the Best - A’s Hire A’s.\nWe Will Be Customer Centric.\nWe Will Be Data Driven - System Thinking - Entrepreneurial.\nWe are Committed to True and Shared Value Creation.\nWe Will Be Human-Centered and AI Enabled.\nWe are Committed to Caring About Each Other, Our Communities, Our Environment.\n The HR Coordinator provides responsive, accurate and timely administrative and operational support across core people processes. The role serves as a first point of contact for routine HR inquiries and helps employees and leaders navigate HR systems, employment & records management.\nWorking closely with Human Resources Managers and business partners, Total Rewards and other Centres of Excellence, HR Technology and Payroll, the HR Coordinator maintains high-quality employee data and documentation, supports onboarding and employee lifecycle transactions, and contributes to consistent, compliant and customer-centric HR service delivery.\nKEY PERFORMANCE METRICS\nTimeliness and accuracy of HR inbox responses\nCompletion of documentation within established expectations for service delivery\nAccuracy of employee data, reports and mass updates\nQuality of employee file management\nInternal client (HR) experience\nKEY ACCOUNTABILITIES\nManage the shared HR inbox, responding to routine inquiries and escalating complex or sensitive matters to the appropriate HR partner\nPrepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term, extension and other approved change letters. \nSupport former employees with access to tax documents and HR system accounts, and acknowledge or appropriately route vendor and other external inquiries. \nProvide responsive administrative support to Retail and Home Office HR teams and complete other correspondence or ad hoc requests as assigned. \nMaintain organizational charts and support accurate people and reporting-line information. \nPrepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term, extension and other approved change letters. \nPrepare Sales Floor Leader contracts, extensions and fixed-term agreements; escalate complex offers, involuntary terminations and exceptions to the HR partner. \nEnsure required approvals are obtained before releasing employee documentation and refer non-standard terms or exceptions to the responsible HR partner. \nMaintain and coordinate complete, accurate and confidential employee files, including uploading work authorization, compliance and other employment documents to ensure confidentiality, privacy, document retention and record-management standards. \nCoordinate employee file requests including required approvals for document release\nProcess or approve transactions in UKG within assigned authority including leaves, returns, compensation, transfers and voluntary terminations, seasonal conversions and contract terminations; validate supporting documentation including updated offer letters, accurate effective dates, and required approvals are in place for employee changes; escalate with appropriate HR partner as required.\nEnable retail seasonal employment administration through file management, UKG approvals, information validation and escalation to leaders for updated letters as required\nMaintain organizational charts and support accurate people and reporting-line information. \nSupport mass upload and seasonal employee conversions for supervisory changes, , contracts, extensions, and other approved employee updates and routine transactions.\nMonitor upcoming Social Insurance Number expiries and work authorization requirements, follow up with leaders and employees for current documentation, and maintain accurate records. \nSupport Joint Health and Safety Committee governance, certification and renewal tracking, training coordination, program administration and other health and safety activities. \nSupport recurring and periodic, HR programs, employee reports, audits, file maintenance, SharePoint or document migrations and process-improvement projects. \nCollaborate with HR colleagues and cross-functional partners to resolve issues, improve workflows, templates, trackers, process documentation and knowledge resources to improve efficiency and deliver a consistent employee and leader experience. \nProvide responsive administrative support to Retail and Home Office HR teams and complete other correspondence or ad hoc requests as assigned. \nReports to: Director, Total Rewards\nManager Once Removed: CPO\nKEY RELATIONSHIPS\nInternal:\nHR Managers and business partners\nHR Centers of Excellence\nRetail, Home Office and DC employees\nPayroll\nHR Technology\nExternal:\nEmployment verification agencies or authorized third parties\nGovernment or regulatory contacts\n Post-secondary education in HR, business or a related field is required\nOne to three years of HR Coordination, Administration or related experience preferred\nCHRP or similar HR professional designation is preferred\nWorking knowledge of Canadian employment standards, privacy, human rights, accessibility and occupational health and safety requirements through a combination of post-secondary education and experience is required. \nExperience supporting a multi-site hourly workforce preferred\nStrong attention to detail and demonstrated accuracy in preparing documentation, maintaining records and processing data.\nExcellent organization and time-management skills, with the ability to manage competing priorities and meet deadlines. \nClear, professional written and verbal communication skills and a customer service-oriented approach. \nSound judgment, discretion and the ability to handle confidential and sensitive employee information. \nStrong proficiency with Microsoft 365; previous experience with UKG or another HRIS is an asset. \nAbility to analyze routine data, identify discrepancies and escalate risks or exceptions appropriately. \nAbility to collaborate across functions and teams including HR business partnering, Total Rewards, HR Technology, Talent and Learning to resolve issues and improve delivery standards\nFull alignment with Indigo values as reflected in the Guiding Principles and a passion for Indigo’s mission. \nPrevious experience with UKG (HRIS) an asset\nOther (travel, Bilingual, etc.)\nBilingual (English/French) considered an asset.\n Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .\nWe respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.\nThis posting is for a current opportunity within Indigo.","description_format":"text","description_chars":8680,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Home office"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Books"],"lifecycle":[{"event":"open","at":"2026-09-25T02:59:26Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.505,"p_room":0.55,"age_days":26,"expected_fill_days":18,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":45606,"is_top_pay":false},"html_url":"https://alion.io/job/indigo-human-resources-coordinator","json_url":"https://alion.io/job/indigo-human-resources-coordinator.json","meta":{"generated_at":"2026-10-21T15:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5826},"rest":"https://alion.io/mcp/rest/get_company?id=5826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findigo-human-resources-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findigo-human-resources-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findigo-human-resources-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indigo-human-resources-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findigo-human-resources-coordinator"}]}