{"id":1154648,"url":"https://alion.io/job/indigo-seasonal-customer-experience-representative-51","title":"Seasonal Customer Experience Representative","company":{"id":5826,"name":"Indigo","domain":"indigo.ca","url":"https://alion.io/company/indigo","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brantford, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ignite","optional":true},{"name":"PyTorch","optional":true}],"status":"live","first_seen_at":"2026-09-23T12:54:03Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T10:55:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.\nWHO WE ARE\nWe love books and all things beautiful\nWe are Canada’s Cultural Department Store\nBooks are our heart and our soul and Great Books are JUST the Beginning…\nWe play by the following rules:\nWe exist to add joy to our customers’ lives each and every time they interact with us and our products\nOur job is to create joyful moments for our customers\nWe treat each other the way we’d treat a valued friend\nWe inspire each other to do our best work\nWe seek to ignite creativity and innovation every day\nWe give back to the communities in which we operate\n You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.\nWHAT YOU’LL DO\nCreate a warm and welcoming environment in our stores\nAdd joy to our customers' lives\nLeverage our product to tell stories\nEngage and connect with our customers on the floor\nCurate specific product collections for each customer you meet\nEnsure Visual Standards are followed and maintained\nRole model Indigo’s High Performance Characteristics\nSeek information regarding new products, promotions and programs\nContribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers\nTake accountability to respond to customer feedback in a timely manner\nHold self and others accountable\nOwn self-development and provide continuous feedback to colleagues and Leadership Team\nShare ideas with Leadership Team on how to improve the employee and customer experience\n Experience in specialty retail or a retail environment preferred but not required\nAdaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store\nDemonstrated commitment to creating an exceptional employee and customer experience\nAbility to be mobile on the sales floor for extended periods of time\nAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques\nAvailability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)\nBilingualism (French/English) is required for all positions in Québec; other languages an asset\n At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at  if you require an accommodation at any time during the recruitment process.\nWELCOME HOME\nIndigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.\nAt Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .\nWe respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.\nThis posting is for a current opportunity within Indigo.","description_format":"text","description_chars":5101,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Books","Office Supplies"],"lifecycle":[{"event":"open","at":"2026-09-23T19:43:03Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/indigo-seasonal-customer-experience-representative-51","json_url":"https://alion.io/job/indigo-seasonal-customer-experience-representative-51.json","meta":{"generated_at":"2026-09-24T14:55:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}