{"id":2918604,"url":"https://alion.io/job/indigo-tg-l2-field-engineer","title":"L2 Field Engineer","company":{"id":2636783,"name":"Indigo TG","domain":"indigotg.com","url":"https://alion.io/company/indigotg","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-20T08:37:03Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T05:26:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About The Role\nThe L2 Field Engineer leads field-based deployment and maintenance activities, applying advanced technical knowledge to resolve complex issues, coordinate tasks, and support junior engineers. The role ensures high-quality service delivery through proactive fault management, technical leadership, and adherence to engineering best practices. By combining hands-on execution with mentoring, the L2 Field Engineer enhances team capability and drives continuous improvement in technical performance.\nThe role is primarily home-based and reactive, with flexibility required to work across changing environments and locations. OOH on-call cover is also required as part of an agreed rota.\nWhat You'll Do\nProvide first-line maintenance, installation and commissioning support across Indigo's customer base, working across both project and maintenance environments.\nRespond to interventions and assigned faults in a timely manner, taking ownership through to resolution and ensuring SLAs and KPIs are met.\nCarry out fault finding and diagnosis of complex technical issues, following instructions from Indigo or customer NOCs and using appropriate test equipment and procedures, including OTDR, Ethernet and OSA testing.\nInstall and commission telecoms infrastructure including rack and stack, fibre and copper cabling, cable termination, labelling, testing and AC/DC connectivity in line with required standards.\nComplete testing and measurement of cable and fibre runs and support network commissioning across complex technologies and environments.\nProvide technical leadership and direction to engineers through field supervision, hands-on coaching, workshops and mentoring.\nLead designated projects as the Lead Engineer, acting as the technical escalation point, coordinating field activities and supporting Project Managers where required.\nDefine, implement and audit field installation quality standards, managing rectification and continuous improvement activities.\nManage Risk Assessment Method Statement documentation and, where required, perform, manage and record HSE and SVSA inspections.\nProvide regular updates to key stakeholders on intervention progress, site issues and team performance, escalating concerns as required.\nProduce accurate project documentation and complete all required paperwork within agreed SLAs.\nSupport Service Partner programmes and provide KPI-based performance feedback on deployment teams.\nMaintain excellent working relationships with customers, colleagues and partners while always representing Indigo professionally.\nComply with company and local standards, procedures and protocols, maintaining high standards of Health & Safety, engineering quality and professional conduct.\nDemonstrate flexibility to meet changing business requirements and undertake other duties as required.\nAbout You\nWhat We're Looking For\nQualified and highly experienced in physically building telecoms infrastructure from plans and to defined quality requirements.\nHighly experienced in network commissioning, testing and fault finding, with the ability to provide technical leadership, mentoring and input into technical designs and issues.\nExtensive hands-on technical experience across: Transmission systems, including PDH, SDH, DWDM and optical technologies.\nStructured cabling, including fibre optic cabling, installation and maintenance to technical standards.\nIP WAN/LAN networking and VoIP, with hands-on testing experience across 10/100/1000Mbps, 10G, 40G and 100G.\nVoice, data and IP services/networks across public and private sector environments.\nSupport systems, including AC/DC power, TSC and BMS systems.\n\nExperienced in the installation, maintenance and commissioning of Ciena, Infinera, Nokia, Juniper and Cisco equipment, with strong knowledge of networking, optical transmission systems and IP.\nProven customer-facing experience in similar technical environments, with the ability to work under pressure and influence others positively.\nExcellent written and verbal communication skills, strong report writing ability, and proficiency in Microsoft Office 365\nFull, valid driving licence.\nAt Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you.\nAbout Indigo\nIndigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model. \nBeing part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.\nSkills\nSkills - NOC, Skills - Subsea, Skills - Data Centre, Skills - Wireless, Skills - Fibre, Skills - OTDR, Skills - CISCO, Skills - Juniper, Skills - DWDM, Skills - Field Engineer, Skills - Infinera, Skills - AC/DC Power, Skills - Project Manager, Skills - Engineer, Skills - Ciena","description_format":"text","description_chars":5841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-20T11:18:36Z"},{"event":"close","at":"2026-10-20T23:42:46Z"},{"event":"reopen","at":"2026-10-21T03:38:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/indigo-tg-l2-field-engineer","json_url":"https://alion.io/job/indigo-tg-l2-field-engineer.json","meta":{"generated_at":"2026-10-22T06:56:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2636783},"rest":"https://alion.io/mcp/rest/get_company?id=2636783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findigo-tg-l2-field-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findigo-tg-l2-field-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findigo-tg-l2-field-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indigo-tg-l2-field-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findigo-tg-l2-field-engineer"}]}