{"id":2335499,"url":"https://alion.io/job/indigo-tg-tier-1-noc-engineer","title":"Tier 1 NOC Engineer","company":{"id":2636783,"name":"Indigo TG","domain":"indigotg.com","url":"https://alion.io/company/indigotg","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":29},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-12T08:44:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T19:57:50Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About The Role\nAs a Tier 1 NOC Engineer, you'll be the front line of Indigo's Network Operations Centre, providing support to customers and stakeholders in a fast-paced 24x7 environment. You'll monitor alarms, manage incidents and service requests, coordinate technical resources, and ensure service-affecting issues are progressed through to resolution within agreed SLAs.\nWorking closely with customers, suppliers, service partners, field engineers and internal technical teams, you'll help maintain service performance, deliver timely communications and support a high standard of operational excellence.\nBased at our Newcastle office, operating within a 24x7x365 environment, you'll work a rotating shift pattern that will include days, nights, weekends and bank holidays. This role is ideal for someone who is customer-focused, organised and looking to build a career in network operations within a structured and supportive environment.\nThis is a 2 year programme, during which you will receive on the job technical and soft skills training, as well as mentoring and coaching with 6 monthly salary reviews.\nWhat You'll Do\nMonitor and manage network, system, and site alarms, performing initial diagnosis, troubleshooting, and escalation as required.\nHandle customer contacts, incidents, service requests and access requests, taking ownership through to resolution and ensuring timely updates and follow-up actions.\nCoordinate internal teams, suppliers, service partners and field engineers to restore service, resolve issues and meet SLA commitments.\nIdentify and escalate service-impacting incidents and risks, ensuring stakeholders are kept informed through clear and timely communication throughout the ticket lifecycle.\nMaintain accurate records, documentation and knowledge articles, contributing to operational improvements and effective shift handovers across the 24x7 operation.\nAdhere to NOC procedures, operational standards, KPIs and Health & Safety requirements, undertaking additional duties as required.\nAbout You\nWhat We're Looking For\nDegree in Computer Science, Information Technology, Telecommunications, Engineering or a related discipline, OR equivalent relevant industry experience.\nStrong communication and customer service skills, with the ability to build positive relationships and remain professional in time-sensitive situations.\nStrong attention to detail, with the ability to prioritise workloads, manage multiple tasks, and maintain accurate documentation.\nLogical and analytical problem-solving skills.\nInterest in networking, telecommunications, and technology, with a willingness to learn and develop technical skills.\nSelf-motivated, reliable, and accountable, with a proactive approach to work.\nGood PC literacy, including Microsoft Office applications.\nDesirable Experience\nExperience within a Service Desk, Help Desk, NOC, IT Support, Telecommunications or customer-facing support environment.\nExposure to ticketing or IT service management systems and working within SLA-driven environments.\nUnderstanding of networking fundamentals such as TCP/IP, routing, switching, or DWDM.\nSpanish language skills\nAt Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you. Candidates must have full and unrestricted rights to work in the UK. We are unable to provide visa sponsorship for this role.\n\nAbout Indigo\nIndigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.\nBeing part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.\nSkills\nSkills - NOC, Skills - Subsea, Skills - Service Desk, Skills - Data Centre, Skills - Wireless, Skills - DWDM, Skills - Engineer","description_format":"text","description_chars":4828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-12T09:59:37Z"},{"event":"close","at":"2026-10-12T16:27:11Z"},{"event":"reopen","at":"2026-10-13T00:20:27Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.8,"p_room":0.945,"age_days":11,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/indigo-tg-tier-1-noc-engineer","json_url":"https://alion.io/job/indigo-tg-tier-1-noc-engineer.json","meta":{"generated_at":"2026-10-24T21:22:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31354,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2636783},"rest":"https://alion.io/mcp/rest/get_company?id=2636783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findigo-tg-tier-1-noc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findigo-tg-tier-1-noc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findigo-tg-tier-1-noc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indigo-tg-tier-1-noc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findigo-tg-tier-1-noc-engineer"}]}