{"id":2125288,"url":"https://alion.io/job/indigotg-l1-field-engineer-henderson","title":"L1 Field Engineer, Henderson","company":{"id":2636783,"name":"Indigo TG","domain":"indigotg.com","url":"https://alion.io/company/indigotg","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-30T07:46:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T13:13:20Z","board_verified":false,"closed_at":"2026-10-21T13:13:20Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"About The Role\nThe L1 Field Engineer delivers field-based installation, maintenance and smart hands support across Indigo's customer environments. Working under the guidance of senior engineers and operational teams, the role supports infrastructure deployments, network maintenance, fault resolution and customer service activities while maintaining high standards of safety, quality and professionalism.\nThe role is primarily home-based, with the majority of time spent working at customer sites. The work is reactive and varied, with flexibility required to work across changing customer environments and locations. Out-of-hours on-call cover is also required as part of an agreed rota.\nWhat You'll Do\nProvide installation, maintenance and smart hands support across Indigo's customer environments.\nRespond to assigned faults and service requests, ensuring activities are completed within agreed SLAs and KPIs.\nInstall, rack, stack, cable, label and test telecoms and network infrastructure to required standards.\nInstall and maintain fibre optic, copper and power cabling, including fibre cleaning, inspection and testing.\nSupport installation activities involving equipment grounding, power cabling and associated infrastructure in accordance with applicable standards.\nSupport network upgrades, migrations, planned maintenance and commissioning activities.\nPerform fault finding and troubleshooting of network, transmission and server hardware.\nProvide smart hands support including console access, equipment reboots, physical connectivity and hardware checks.\nSupport cage builds, rack builds, audits and infrastructure deployment projects.\nCoordinate and oversee third-party contractors working within customer sites and POP environments where required.\nProduce accurate documentation, test records and job reports within agreed timescales.\nLiaise with customers, colleagues and third-party contractors to ensure successful delivery of field activities.\nComply with company and local standards, procedures and protocols, maintaining high standards of Health & Safety, engineering quality and professional conduct.\nDemonstrate flexibility to meet changing business requirements and undertake other duties as required.\nAbout You\nWhat We're Looking For\nExperience installing and maintaining telecoms, network or data centre infrastructure within customer premises environments.\nHands-on experience with rack and stack, structured cabling and fibre optic installations.\nExperience testing, cleaning and troubleshooting fibre optic infrastructure, using appropriate test equipment such as LSPM.\nPractical experience within telecoms and transmission environments, with an understanding of IP networking fundamentals.\nExperience using test equipment for installation, commissioning and fault-finding activities, with demonstrable hands-on experience of installation, network build and testing.\nWorking knowledge of Cisco, Juniper or similar networking equipment, including experience providing remote console connections and basic troubleshooting.\nExperience supporting upgrades, migrations and maintenance activities within customer environments.\nExperience working within POP and data centre environments.\nWorking knowledge of Health, Safety, Environmental and Quality requirements.\nStrong customer service, communication and documentation skills.\nProficiency in Microsoft Office 365.\nFull, valid US driving licence.\nAbility to participate in a 24/7 on-call rota and travel as required.\nDesirable \nKnowledge of optical transmission technologies and telecoms network architectures.\nExperience with fibre testing equipment such as OTDR or LSPM.\nUnderstanding of OSP and IP networking principles.\nRelevant industry certifications or technical qualifications.\nAt Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you.\nAbout Indigo\nIndigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.\nBeing part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.","description_format":"text","description_chars":5179,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-09T00:30:52Z"},{"event":"close","at":"2026-10-21T13:13:20Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/indigotg-l1-field-engineer-henderson","json_url":"https://alion.io/job/indigotg-l1-field-engineer-henderson.json","meta":{"generated_at":"2026-10-21T14:43:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2636783},"rest":"https://alion.io/mcp/rest/get_company?id=2636783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findigotg-l1-field-engineer-henderson"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findigotg-l1-field-engineer-henderson"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findigotg-l1-field-engineer-henderson"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indigotg-l1-field-engineer-henderson\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findigotg-l1-field-engineer-henderson"}]}