SAP AMS Practice Lead

Roles and Responsibilities

• Lead the SAP AMS practice across the delivery unit and ensure effective service delivery.
• Provide direction and guidance to SAP AMS teams across multiple support engagements.
• Oversee service quality, SLA performance, customer escalations, and continuous improvement initiatives.
• Establish and continuously improve SAP AMS processes, standards, and delivery practices.
• Manage SAP resource allocation across engagements based on project requirements, skills, capacity, and business priorities.
• Support resource planning, capacity management, staffing requirements, and succession planning for the SAP delivery unit.
• Identify resource gaps and coordinate with relevant stakeholders on hiring, onboarding, training, and team development.
• Monitor resource utilization and ensure the effective deployment of SAP consultants across engagements.
• Monitor and manage the overall profitability of SAP AMS engagements.
• Act as a Solutions Architect for SAP initiatives by providing solution guidance and architectural recommendations.
• Review SAP solution designs, integrations, enhancements, and technical approaches to ensure alignment with SAP best practices.
• Support SAP teams in resolving complex technical and solution-related issues.
• Collaborate with customers, SAP teams, implementation partners, and internal stakeholders.
• Support presales, solutioning, and transition activities for new and existing SAP engagements.
• Mentor SAP consultants and contribute to capability development within the delivery unit.

Delivery & Quality Expectations

• Ensure SAP AMS services are delivered in accordance with agreed SLAs, quality standards, and customer expectations.
• Drive consistent delivery standards and continuous improvement across SAP support engagements.
• Ensure SAP solutions align with architectural standards and SAP best practices.
• Maintain appropriate documentation for service processes, solution decisions, and architectural recommendations.

Collaboration & Communication

• Build strong relationships with customers, stakeholders, and SAP delivery teams.
• Communicate service performance, risks, issues, and recommendations clearly and proactively.
• Provide leadership and guidance to SAP teams across the delivery unit.
• Maintain professional conduct and effective stakeholder relationships.

Qualifications

• At least 10 years of SAP consulting experience.
• Strong experience in SAP Application Management Services (AMS), production support, and service delivery.
• Experience leading SAP support teams and managing customer-facing delivery activities.
• Strong understanding of SAP solution architecture and the SAP technology landscape.
• SAP certification is an advantage.