{"id":2690120,"url":"https://alion.io/job/indrive-country-manager","title":"Country Manager","company":{"id":235,"name":"inDrive","domain":"indrive.com","url":"https://alion.io/company/indrive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4596},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-15T08:44:56Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T16:51:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Country Lead - Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence.\nResponsibilities\nDevelop and implement operational standards and best practices in alignment with global strategy\nFacilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing\nLead automation and workflow optimization initiatives to scale operations efficiently\nOversee high level operational escalations and ensure resolution with continuous improvement mindset\nMarketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations\nCollaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies\nAnalyze and optimize revenue streams and ensure alignment with country financial targets and company goals\nExpansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance\nCoordinate cross functional efforts for timely and compliant market entry\nSupport area teams in resolving launch challenges and ensuring market readiness Product Customer Experience\nGather market insights to shape product development and localization\nOversee implementation and rollout of new features and tools across markets\nMonitor product adoption and performance, ensuring alignment with local user needs\nPartnerships Public Affairs Guide strategic partnerships and negotiations to support business growth\nAlign partnership initiatives with country expansion strategies and monitor performance\nRepresent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance\nCollaborate with GR/legal teams to monitor changes in policy and align operations accordingly\nEnsure local GR efforts are in sync with overall company policies Quality Customer Support\nMonitor service quality standards and technical support performance across the country\nFacilitate best practice sharing, escalations, and continuous service improvement\nLead coordination of customer incident management and support tool implementation\nQualifications\n5 years of experience in operations, general management, or marketplace leadership roles.\nStrong track record in leading cross functional teams and managing in high growth environments.\nExperience in ride hailing, e commerce, or other platform based businesses is required.\nDemonstrated ability to resolve complex problems and drive scalable solutions.\nDeep understanding of local market dynamics, user behavior, and regulatory environments.\nStrong communication, negotiation, and stakeholder management skills.\nFluent in Malay Bahasa and English\nWhy join us\nHelp us challenge injustice by creating fair choices for millions of people across 47 countries.\nDevelop your professional skills with access to mentoring, career consulting, and learning programs.\nCollaborate with teams around the world and gain international experience through our Global Talent Exchange Program.\nEngage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.\nWork alongside people who take initiative, speak openly, and challenge themselves to grow.\nImprove your language skills through co-financed courses and internal speaking clubs.\nFinal benefits may vary depending on the 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