Customer Support Specialist
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Location
Remote (Vietnam)
Employment
Full-Time
Overview
Company
Impact
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InDrive is a global mobility and urban services platform best known for its ride-hailing app, which operates on a unique peer-to-peer pricing model. Founded in Siberia in 2012 and now headquartered in the United States, the platform allows passengers and drivers to negotiate and agree upon fares directly rather than relying on automated algorithms. Beyond ride-sharing, the company has expanded its offerings across dozens of countries to include intercity transportation, freight delivery, courier services, and local task assistance.
We are seeking a bilingual Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat) on a flexible 2-and-2 rotating schedule.
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
The ideal candidate possesses excellent oral and written communication skills in both English and Vietnamese, maintaining a polite and professional dialogue at all times.
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