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Customer Support Specialist

inDrive • Urdu • English • Courier Services • Ride Hailing • 2 days ago
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Location
In office (Dhaka)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 22, 2026. inDrive scores A on the Alion truth index.

Overview
Company
Impact
Profile match

inDrive

InDrive is a global mobility and urban services platform best known for its ride-hailing app, which operates on a unique peer-to-peer pricing model. Founded in Siberia in 2012 and now headquartered in the United States, the platform allows passengers and drivers to negotiate and agree upon fares directly rather than relying on automated algorithms. Beyond ride-sharing, the company has expanded its offerings across dozens of countries to include intercity transportation, freight delivery, courier services, and local task assistance.
indrive.com • HQ: Mountain View, United States • Local Services Marketplaces • Courier Services • Ride Hailing • 201-500 employees • Est. 2012
Tech stack of inDrive
Backed by General Catalyst, Hala Capital, Leta Capital

To be added

Key Responsibilities

  • Responding to phone calls, emails, and chat messages.
  • Quickly and efficiently resolving customer issues.
  • Processing returns, exchanges, and customer complaints.
  • Keeping records of each interaction with customers.
  • Updating customer information in the CRM system.
  • Collecting and forwarding customer feedback to relevant departments.
  • Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

  • Excellent oral and written communication skills for both Urdu and English languages.
  • Ability to conduct dialogue politely and professionally.
  • Ability to work with large volumes of information.
  • Attention to detail and accuracy in documentation.
  • Proficiency in PC and basic office programs.
  • Skills in working with CRM systems and other specialized software.
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