{"id":3672940,"url":"https://alion.io/job/indrive-customer-support-specialist-13","title":"Customer Support Specialist","company":{"id":235,"name":"inDrive","domain":"indrive.com","url":"https://alion.io/company/indrive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kathmandu, Nepal"],"countries":["NP"],"hiring_countries":["NP"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-02T09:57:22Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T18:16:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).\nIn this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.\nKey Responsibilities\nResponding to phone calls, emails, and chat messages. \nQuickly and efficiently resolving customer issues. \nProcessing returns, exchanges, and customer complaints. \nKeeping records of each interaction with customers. \nUpdating customer information in the CRM system. \nCollecting and forwarding customer feedback to relevant departments. \nInforming customers about the status of their inquiries.\nSkills, Knowledge and Expertise\nStrong digital literacy.\nExcellent data entry and writing skills.Good knowledge of Google products (Google Sheets, Google Docs).\n\nProduct knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.\nStrong verbal and written communication skills.\nFluency in Nepali and English (both spoken and written).\nFast and accurate typing skills (minimum 100 words per minute).\nExperience with Customer Support CRM tools such as Salesforce, Zendesk, or Zoho.\nWhy join us\nHelp us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.\nDevelop your professional skills with access to mentoring, career consulting, and learning programs.\nCollaborate with teams around the world and gain international experience through our Global Talent Exchange Program.\nEngage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.\nWork alongside people who take initiative, speak openly, and challenge themselves to grow.\nImprove your language skills through co-financed courses and internal speaking clubs.\nFinal benefits may vary depending on the 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