{"id":2190240,"url":"https://alion.io/job/indrive-customer-support-specialist-safety-project","title":"Customer Support Specialist (Safety Project)","company":{"id":235,"name":"inDrive","domain":"indrive.com","url":"https://alion.io/company/indrive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Almaty, Kazakhstan"],"countries":["KZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T17:40:59Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T19:54:23Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"We are seeking a bilingual Customer Support Specialist for our Safety Hub team, working a 2-and-2 schedule (12-hour day shifts, 09:00-21:00).\nIn this role, you will make outbound calls to drivers on intercity rides when safety events occur, such as driver fatigue or speeding. You will guide them according to approved scripts and accurately document every interaction. You will also act as a bridge for feedback, forwarding insights to relevant departments.\nThe ideal candidate has excellent oral communication skills in both Russian and Kazakh, stays calm in sensitive conversations and handles high call volumes while keeping a polite and professional tone.\nThis is onsite job based in Almaty.\nKey Responsibilities\nMaking outbound calls to drivers about safety events on intercity rides (driver fatigue, speeding)\nQuickly and efficiently resolving issues and guiding drivers according to approved scripts\nHandling sensitive conversations calmly and professionally, including de-escalation\nKeeping records of each interaction in internal systems\nUpdating case information in the CRM / admin panel\nCollecting feedback and recurring issues and forwarding them to relevant departments\nWorking with high call volumes while maintaining quality standards\n\nSkills, Knowledge & Expertise\nExcellent oral and written communication skills in both Russian and Kazakh\nAbility to conduct dialogue politely and professionally\nStress resistance and ability to stay focused during 12-hour shifts\nAbility to work with large volumes of information\nAttention to detail and accuracy in documentation\nProficiency in PC and basic office programs\nSkills in working with CRM systems and other specialized software\nPrevious call center experience is a plus\n\nJob Benefits\nHelp us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.\nDevelop your professional skills with access to mentoring, career consulting, and learning programs.\nCollaborate with teams around the world and gain international experience through our Global Talent Exchange Program.\nEngage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.\nWork alongside people who take initiative, speak openly, and challenge themselves to grow.\nImprove your language skills through co-financed 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