{"id":2690157,"url":"https://alion.io/job/indrive-qa-group-lead","title":"QA Group Lead","company":{"id":235,"name":"inDrive","domain":"indrive.com","url":"https://alion.io/company/indrive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"QA","role_family":"QA","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T08:44:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T17:29:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Quality Assurance Group Lead combines advanced quality assurance expertise with people management, mentoring, and quality control - ensuring the consistency, accuracy, and effectiveness of quality evaluations within an assigned region, workflow, or operational scope. This role sits between QA Specialist and QA Manager, leading a team of 5-7 QA Specialists within inDrive's CS Operational Excellence department, and reports directly to the QA Manager.\nKey Responsibilities\nLead a team of 5-7 QA Specialists within the assigned scope\nDistribute and prioritize workload across the team\nCoach, mentor, and develop QA Specialist competencies\nMonitor individual and team performance against quality KPIs\nConduct regular 1:1s, team meetings, and performance reviews\nConduct quality audits and second-level reviews of QA Specialist evaluations\nEnsure consistent application of quality governance frameworks and evaluation standards\nAct as the escalation point for complex quality-related questions and methodology disputes\nLead calibration sessions to align monitoring results across the team\nResolve disagreements related to monitoring results or evaluation methodology\nIdentify trends, recurring mistakes, and systemic quality issues within the assigned scope\nPrepare quality insights, summaries, and action plans for stakeholders\nSupport the implementation of new QA methodologies, monitoring scenarios, and process updates\nParticipate in QA automation and process-improvement initiatives\nProvide data-driven recommendations to QA management based on monitoring results\nSkills, Knowledge & Expertise\n3+ years of experience in Customer Support, Quality Assurance, or Operational Excellence\nProven experience in quality monitoring, evaluations, and calibration processes\nExperience coaching, mentoring, or formally coordinating the work of others\nExperience working in multi-team or multi-vendor (BPO) environments - preferred\nStrong knowledge of quality frameworks, monitoring methodologies, and calibration standards\nExcellent analytical skills with the ability to identify trends and systemic patterns\nStrong written and verbal communication skills; ability to present findings clearly\nDemonstrated ability to collaborate across functions and levels of the organization\nProficiency with QA platforms, dashboards, reporting tools, and performance analytics systems\nAbility to manage competing priorities and work effectively in a fast-paced environment\nBilingual proficiency in Spanish and English (spoken and written)\nWhy join us\nHelp us challenge injustice by creating fair choices for millions of people across 47 countries.\nDevelop your professional skills with access to mentoring, career consulting, and learning programs.\nCollaborate with teams around the world and gain international experience through our Global Talent Exchange Program.\nEngage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.\nWork alongside people who take initiative, speak openly, and challenge themselves to grow.\nImprove your language skills through co-financed courses and internal speaking clubs.\nFinal benefits may vary depending on the location.","description_format":"text","description_chars":3191,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services","Ride Hailing","Local Services Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-16T08:44:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-16T21:16:46Z"},"pay":null,"html_url":"https://alion.io/job/indrive-qa-group-lead","json_url":"https://alion.io/job/indrive-qa-group-lead.json","meta":{"generated_at":"2026-10-16T21:16:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2128,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":235},"rest":"https://alion.io/mcp/rest/get_company?id=235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findrive-qa-group-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findrive-qa-group-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findrive-qa-group-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indrive-qa-group-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findrive-qa-group-lead"}]}