Senior CS Program Manager

inDrive • 2 days ago
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Location
Remote/Hybrid (Cyprus)
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Senior
Employment
Full-Time
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inDrive

InDrive is a global mobility and urban services platform best known for its ride-hailing app, which operates on a unique peer-to-peer pricing model. Founded in Siberia in 2012 and now headquartered in the United States, the platform allows passengers and drivers to negotiate and agree upon fares directly rather than relying on automated algorithms. Beyond ride-sharing, the company has expanded its offerings across dozens of countries to include intercity transportation, freight delivery, courier services, and local task assistance.
indrive.com • HQ: Mountain View, United States • Transportation & Logistics • Ride Hailing • 51-200 employees

We are looking for a Senior CS Program Manager to lead strategic and operational programs that improve the scalability, efficiency, and overall operating model of Customer Support across our global organization.

You will be the operating backbone of CS transformation, bringing structure, visibility, and execution discipline to a complex portfolio of initiatives across multiple regions and functions.

A key focus of this role will be leading the transition to a more scalable Business Process Outsourcing (BPO) model and establishing a centralized program management framework across Customer Support. You will work closely with Customer Support, Operations, Finance, Legal, IT, Quality, Training, and other teams to drive programs from strategy and planning through execution and measurable results.

This is a senior role for someone who can operate comfortably at both strategic and operational levels, bring clarity to ambiguous problems, and influence stakeholders across a complex, multi-region organization.

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