{"id":262313,"url":"https://alion.io/job/indrive-services-analytics-team-leader","title":"Services Analytics Team Leader","company":{"id":235,"name":"inDrive","domain":"indrive.com","url":"https://alion.io/company/indrive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Almaty, Kazakhstan"],"countries":["KZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2175},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Looker","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Anomaly Detection","optional":true},{"name":"Sentiment Analysis","optional":true}],"status":"live","first_seen_at":"2026-09-04T11:59:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T23:24:25Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"You will lead analytics for the Services cluster - the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides - incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive).\n\nYou will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes - your work will define how the company balances protection, cost, and user satisfaction.\n\nIn this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders - shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform.\n\nKey Responsibilities\nOwn the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership\nBuild, grow, and develop a team of 11+ (analysts) - hiring, mentoring, and setting quality standards across the cluster\nLead Antifraud analytics: detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives\nDrive Trust & Safety analytics: measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers\nOversee Customer Support analytics: assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance\nLead CX analytics: connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions\nGuide Watchdocs analytics: the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience\nDefine and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering\nEstablish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team\nPartner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders\n\nSkills, Knowledge and Expertise\n6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses\n2+ years of people management, leading teams of 10+ people, including other managers or team leads\nStrong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference)\nProven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience\nExperience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level\nProficiency in BI tools (Tableau, Looker, Redash, or similar)\nStrong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences\nEnglish proficiency at B2 or higher for international collaboration\n Nice to Have\nHands-on experience in one of the Services domains - Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance\nExperience with fraud / risk modeling, anomaly detection, or safety analytics\nFamiliarity with text / sentiment analysis for customer-feedback data\nExperience scaling analytics across multiple countries and verticals\nWhy join us\nHelp us challenge injustice by creating fair choices for millions of people across 47 countries.\nDevelop your professional skills with access to mentoring, career consulting, and learning programs.\nCollaborate with teams around the world and gain international experience through our Global Talent Exchange Program.\nEngage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.\nWork alongside people who take initiative, speak openly, and challenge themselves to grow.\nImprove your language skills through co-financed courses and internal speaking clubs.\nFinal benefits may vary depending on the location.","description_format":"text","description_chars":5536,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Sports activities"],"hiring_locations":[{"name":"Kazakhstan","iso":"KZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services","Ride Hailing","Local Services Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-05T11:59:00Z"},{"event":"open","at":"2026-09-19T22:36:36Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.591,"p_room":0.28,"age_days":50,"expected_fill_days":19,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/indrive-services-analytics-team-leader","json_url":"https://alion.io/job/indrive-services-analytics-team-leader.json","meta":{"generated_at":"2026-10-26T00:19:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":326,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":235},"rest":"https://alion.io/mcp/rest/get_company?id=235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findrive-services-analytics-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findrive-services-analytics-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findrive-services-analytics-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/indrive-services-analytics-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findrive-services-analytics-team-leader"}]}