{"id":2690174,"url":"https://alion.io/job/indrive-user-resolution-specialist","title":"User Resolution Specialist","company":{"id":235,"name":"inDrive","domain":"indrive.com","url":"https://alion.io/company/indrive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T08:44:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T06:11:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are looking for a Customer Support Specialist to deliver responsive, professional, and high-quality customer support. 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achievement of CSAT and other performance KPIs\nAble to work on site\nSkills, Knowledge and Expertise\nMinimum 1 year of experience in Customer Service, Technical Support, or Contact Center environment\nMinimum Diploma in any field\nStrong typing skills with high accuracy for real-time case handling\nAbility to multitask and manage 3 to 5 live chat conversations simultaneously\nComfortable working in a fast-paced environment with frequent updates and changes\nStrong communication skills, both written and verbal\nGood problem-solving and troubleshooting abilities\nExperience using CRM systems or support tools is an advantage\nStrong sense of accountability, ownership, and customer focus\nReliable with strong attendance and punctuality record\nFlexibility to be assigned to support different regions on an ad hoc basis\nLanguages: Bahasa( Indonesian), Malay and English are needed.\nWhy join us\nHelp us challenge injustice by creating fair choices for millions of people across 1100+ cities 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