{"id":2204056,"url":"https://alion.io/job/inductive-automation-client-services-specialist-i","title":"Client Services Specialist I","company":{"id":5793,"name":"Inductive Automation","domain":"inductiveautomation.com","url":"https://alion.io/company/inductiveautomation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Folsom, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-09T20:37:01Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T22:30:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\nThe Client Services Specialist I serves as the primary point of contact for the majority of company departments, solving customer interactions and delivering exceptional service via inbound calls, outbound calls, and emails. This role involves effectively triaging support tickets and coordinating with technical departments to deliver customer solutions within SLA timelines. Specialists are responsible for maintaining a strong understanding of company policy and workflows, proficiently navigating ticketing systems, and following up on previous service provided when needed. This is a full-time role that requires on-site work two days per week; Monday-Friday on-site during first 30 days for onboarding.\nResponsibilities\nProviding excellent customer service in a fast paced, high volume setting\n\nAnswering customer interactions via phone, while actively listening to customer issues and developing effective solutions that address their specific needs\n\nServing as a trusted point of contact, focusing on consistency and empathetic communication to grow lasting professional relationships with customers\n\nTriaging incoming emails/tickets to the appropriate teams or agent\n\nMonitoring incoming support channels to ensure all customer inquiries receive a fast, helpful response within our target timelines\n\nProviding regular follow ups with internal teams and customers to drive timely resolutions and customer satisfaction\n\nCollaborating internally with multiple divisions as needed\n\nRequirements\nAA or AS in Business Administration, Office Management, or related field\n\n1-2 years of experience in client relations, customer service, or technical support\n\nExperience in software industry preferred\n\nFamiliar with using Google Office, CRM systems, and other ticketing systems (Zendesk)\n\nStrong written, verbal, and communication skills with the ability to show empathy and compassion to customer requests/issues\n\nHighly organized and strong attention to detail\n\nMust be able to think quickly and find effective solutions to customer complaints or complex service issues\n\nQuick learner with the ability to utilize resources and navigate through documents\n\nSelf starter and able to maintain strong self motivation\n\nAbout Us\nWho are we?\nChampions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.\nWhy Choose Inductive Automation?\nOur passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.\nWe find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.\nThe Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.\nBenefits and Perks\n100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance\n\nPaid Time Off: Receive paid holidays, vacation, and sick time\n\n401k with Match: Save for the future with our company-matching 401k program\n\nWorld-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball\n\nAdjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire\n\nAdditional Information\nAt this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.\nInductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.","description_format":"text","description_chars":4490,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial IoT (IIoT)","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-09T22:27:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":74,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/inductive-automation-client-services-specialist-i","json_url":"https://alion.io/job/inductive-automation-client-services-specialist-i.json","meta":{"generated_at":"2026-10-14T01:55:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5793},"rest":"https://alion.io/mcp/rest/get_company?id=5793"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finductive-automation-client-services-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finductive-automation-client-services-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finductive-automation-client-services-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inductive-automation-client-services-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finductive-automation-client-services-specialist-i"}]}