{"id":3182436,"url":"https://alion.io/job/inductive-automation-customer-success-representative-ii","title":"Customer Success Representative II","company":{"id":5793,"name":"Inductive Automation","domain":"inductiveautomation.com","url":"https://alion.io/company/inductiveautomation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":73000,"currency":"USD","period":"year","gross":null,"usd_annual":73000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-23T20:28:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T23:48:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nThe Customer Success Representative II acts as the customer's trusted advisor, providing guidance, support, and resources to help clients achieve their business goals throughout the post-sales lifecycle. The role is responsible for managing support plan renewals and calculations, tracking metrics, handling customer tickets, and coordinating across teams to ensure high levels of customer satisfaction and retention. This is a full-time position with remote, hybrid, or on-site opportunities available.\nResponsibilities\nFacilitating efficient communication between the Customer Success Team and Support Services Division to address all Support Plan-related inquiries, including verifying Support Plans\n\nProactively educating customers on various Support Plan options, effectively communicating the benefits of each and helping them select the best plan for their business needs\n\nGenerating new and renewal quotes for Support Plans, ensuring accuracy and timely delivery to customers\n\nConducting customer outreach to ensure prompt follow-up on Support renewals, through both email and phone communication\n\nUtilizing product knowledge, problem-solving skills and training to enhance customer engagements\n\nImplementing strategies and processes that deliver consistent customer satisfaction and retention\n\nCoordinating with internal teams to access additional resources and facilitate the solutions and tools needed by customers\n\nDelivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges\n\nHandling customer issues or complaints with professionalism and empathy, finding swift and effective resolutions and recommending best courses of action to maintain customer satisfaction and loyalty\n\nMaintaining accurate records of customer interactions, feedback, and support tickets in CRM or other relevant tools\n\nRequirements\nBachelor's degree in Business Administration, Marketing, Communications, or a related field preferred but not required\n\n2+ years of experience in customer service, sales, or customer facing role\n\nExperience with CRM systems, Zendesk and/or HubSpot preferred\n\nStrong interpersonal skills and the ability to build rapport and trust with customers\n\nProblem-solving abilities and a proactive attitude towards addressing customer needs and challenges\n\nPatience when dealing with customer inquiries or complaints\n\nOrganizational skills and the ability to manage multiple tasks and priorities simultaneously\n\nAbout Us\nWho are we?\nChampions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.\nWhy Choose Inductive Automation?\nOur passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.\nWe find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.\nThe Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.\nBenefits and Perks\n100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance\n\nPaid Time Off: Receive paid holidays, vacation, and sick time\n\n401k with Match: Save for the future with our company-matching 401k program\n\nWorld-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball\n\nAdjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire\n\nAdditional Information\nAt this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.\nInductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.","description_format":"text","description_chars":4759,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial IoT (IIoT)","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-23T22:02:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":74,"reasons":["conf:0","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":73000,"is_top_pay":false},"html_url":"https://alion.io/job/inductive-automation-customer-success-representative-ii","json_url":"https://alion.io/job/inductive-automation-customer-success-representative-ii.json","meta":{"generated_at":"2026-10-26T00:26:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":536,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5793},"rest":"https://alion.io/mcp/rest/get_company?id=5793"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finductive-automation-customer-success-representative-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finductive-automation-customer-success-representative-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finductive-automation-customer-success-representative-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inductive-automation-customer-success-representative-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finductive-automation-customer-success-representative-ii"}]}