{"id":3037756,"url":"https://alion.io/job/indus-technology-it-support-technician","title":"IT Support Technician","company":{"id":4378022,"name":"INDUS Technology","domain":"industechnology.com","url":"https://alion.io/company/indus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T21:51:40Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T04:54:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Team and the Role\nINDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice.\nThe Southern California (SOCAL) Fleet Operational Readiness Division, Code 25, manages the air, surface, submarine, and combat system test and analysis, weapon evaluation, mobile target, tactical exercise analysis, magnetic signature reduction, and range support programs assigned to the Department’s Southern California operations. Code 25 prepares, operates, maintains, and repairs underwater acoustic tracking instrumentation, mobile Anti-Submarine Warfare (ASW) targets MK 30, unmanned underwater vehicles and other ASW targets. They provide and conduct direct liaison with Southern California Offshore Range Extension (SCORE) and Fleet range users on matters dealing with underwater range scheduling, underwater tracking instrumentation, and technical support services for range/off-range operations. In addition, they perform aircraft, surface ship, and submarine shipboard electronic systems evaluation and radiated noise measurements, analysis, and reporting. They support the Department’s ship test and analysis functions in Southern California. They operate and maintain the San Clemente Island Underwater Range (SCIUR), Fleet Operational Readiness and Accuracy Check Site (FORACS) and Shipboard Electronics Systems Evaluation Facility (SESEF) ship test ranges in the Southern California area and the Magnetic Silencing Facility (MSF) treatment and measurement facilities.\nReporting to the Program Manager, theIT Support Technician provides technical, operational, and administrative information technology support to Department of Defense (DoD) and Department of the Navy (DON) personnel and organizations. The position supports the operation, maintenance, troubleshooting, configuration, and use of computer systems, hardware, software, networks, databases, and associated information systems. The Computer User Support Specialist provides direct technical assistance to computer users, resolving hardware, software, connectivity, printing, electronic mail, operating system, and application-related issues. Support is provided in person, by telephone, and through authorized electronic communication and remote-support methods on the San Diego Detachment Support Services contract. This position is located in San Diego, CA.\nWhat You'll Do\nProvide direct technical assistance to Government and contractor personnel experiencing computer hardware, software, network, peripheral, application, or operating system issues.\nDiagnose, troubleshoot, and resolve desktop, laptop, workstation, docking station, monitor, printer, peripheral, and other end-user computing equipment problems.\nInstall, configure, update, maintain, and troubleshoot approved operating systems, applications, software packages, drivers, and supporting components.\nAssist users with network connectivity, remote access, authentication, account access, electronic mail, printing, shared resources, and other authorized computing services.\nTroubleshoot computer performance, software compatibility, hardware functionality, configuration, and system connectivity issues.\nCoordinate with Navy Marine Corps Intranet (NMCI), enterprise service providers, Government IT personnel, and other authorized support organizations to resolve issues requiring elevated access or specialized support.\nAssist with computer replacement, equipment refresh, system migration, workstation setup, equipment relocation, and end-of-life equipment disposition activities.\nSupport implementation of approved software patches, security updates, operating system upgrades, and vulnerability remediation actions.\nAssist in identifying, documenting, and resolving cybersecurity and IA deficiencies affecting assigned computer systems.\nCoordinate with the ISSO and Government technical leads regarding cybersecurity findings, required remediation, technical issues, and corrective-action status.\nSupport authorized system configuration, security compliance, access-control, and technical verification activities.\nMaintain awareness of applicable cybersecurity policies, system access requirements, approved software restrictions, and Government computing procedures.\nProvide technical support for authorized Government applications, databases, and information systems.\nAssist users with data entry, information retrieval, report generation, application functionality, and system-related technical issues.\nSupport database maintenance, data validation, data transfers, records updates, queries, and generation of database-based deliverables.\nGenerate, maintain, and update computer-based reports, spreadsheets, technical briefs, program records, schedules, status reports, and other assigned work products.\nSupport information-management activities involving financial, management, project-planning, personnel-qualification, logistics, procurement, technical, and maintenance information.\nUse approved commercial and Government software to collect, organize, analyze, validate, and present technical and administrative information.\nAssist with development, testing, troubleshooting, and improvement of computer-based processes, databases, reports, and automated work products.\nParticipate in testing new or modified applications, databases, processes, or reporting tools and document identified deficiencies or recommended improvements.\nRecommend computer-based process improvements to enhance accuracy, efficiency, consistency, accessibility, or reliability of information-management activities.\nDevelop and maintain technical instructions, user guides, troubleshooting procedures, process documentation, and other assigned technical materials.\nProvide user instruction and training regarding approved software, computer systems, applications, new processes, and established technical procedures.\nAssist Government and contractor personnel in understanding and effectively using assigned information systems and computing resources.\nMaintain accurate records of technical support requests, troubleshooting actions, equipment changes, system updates, remediation activities, and issue resolution.\nTrack assigned technical actions, unresolved issues, dependencies, and support requirements through completion or authorized escalation.\nCommunicate technical status, recurring problems, cybersecurity concerns, system deficiencies, and unresolved support requirements to appropriate Government representatives and program leadership.\nParticipate in technical coordination meetings, system reviews, process-improvement discussions, and other activities related to assigned IT and information-management responsibilities.\nMaintain professional working relationships with Government personnel, end users, technical support organizations, cybersecurity personnel, and other authorized stakeholders.\nSafeguard Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), proprietary information, and other sensitive Government or company information.\nPerform additional computer user support, IT, IA, database, reporting, documentation, and information-management functions within the scope of assigned responsibilities.\nBid and proposal support if requested.\nOther duties as assigned.\nWhat We're Looking For\nRequired Qualifications:\nAn active secret clearance is required to be considered for this position.\nHS Diploma required. \nAt least three (3) years of experience:Providing computer user support, IT help-desk support, desktop support, technical troubleshooting, or related information technology services.\nInstalling, configuring, troubleshooting, and supporting computer hardware, operating systems, software applications, and peripheral devices.\nSupporting Microsoft Windows-based computer systems and common Microsoft productivity applications.\nDiagnosing and resolving technical problems and communicating solutions to end users.\nDocumenting technical support activities, maintaining records, and coordinating unresolved technical issues.\nSupporting DoD, DON, Federal Government, or comparable enterprise IT environments.\n\nAt least two (2) years of experience:Supporting databases, data collection, data validation, automated reporting, or information-management systems.\nDeveloping technical documentation, user guides, computer-based work products, or process improvements.\nSupporting Navy ERP, ASM, or comparable Government information systems.\n\nAt least one (1) year of experience:Supporting NMCI or other Navy enterprise computing environments.\nSupporting Government cybersecurity, IA, patching, vulnerability remediation, or system-compliance activities.\nCoordinating technical issues with ISSOs, Government technical leads, or enterprise IT service providers.\n\nKnowledge of computer hardware, desktop and laptop systems, peripherals, workstation configurations, hardware diagnostics, software installation, system configuration, and troubleshooting methodologies.\nKnowledge of basic networking, including TCP/IP, network resources, authentication, remote access, and enterprise computing environments.\nKnowledge of cybersecurity fundamentals, IA requirements, vulnerability remediation, approved system configuration practices, DoD/DON IT environments, NMCI, Government computing policies, and enterprise support processes.\nKnowledge of database concepts, data entry, information retrieval, data validation, records maintenance, computer-based reporting, spreadsheets, document preparation, and information-management processes.\nKnowledge of technical documentation, user training, process improvement, technical support procedures, incident documentation, equipment accountability, and escalation processes involving Government IT and cybersecurity personnel.\nProficiency in installing, configuring, maintaining, and supporting Microsoft Windows-based computer systems.\nAbility to independently diagnose and resolve routine and moderately complex hardware, software, application, peripheral, printer, and connectivity issues; perform equipment replacement and system configuration; identify cybersecurity concerns; and support approved remediation.\nAbility to research technical problems, evaluate available information, learn unfamiliar applications and Government information systems, and identify issues requiring specialized support, elevated privileges, or Government authorization for appropriate escalation.\nAbility to manage multiple technical support requests and competing priorities while maintaining customer responsiveness.\nAbility to collect, organize, validate, and maintain accurate technical and administrative data, including developing computer-generated reports, technical records, process documentation, and other assigned work products.\nAbility to identify process improvements and recommend practical technical solutions.\nAbility to provide clear user instruction and communicate technical issues, risks, remediation status, and unresolved concerns to Government representatives, program leadership, and other stakeholders.\nAbility to work effectively with Government personnel, technical organizations, and cybersecurity personnel while safeguarding sensitive Government, company, and personnel information.\nAbility to work independently with minimal day-to-day supervision within established technical, security, and contractual authority.\nMust possess basic computer literacy and data entry skills....","description_format":"text","description_chars":14688,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Cybersecurity","Data & Analytics","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T21:51:40Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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