{"id":3687254,"url":"https://alion.io/job/industrial-ia-desktop-engineer","title":"Desktop Engineer","company":{"id":2683592,"name":"Industrial Ia","domain":"industrial-ia.com","url":"https://alion.io/company/industrial-ia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":88,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:19:20Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T10:01:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":4},"description":"Desktop Engineer\nRole Summary\nThe Desktop engineer provides frontline technical support to end users, ensuring reliable, secure, and efficient use of technology across the organization. This role works independently and as part of a team to support day-to-day IT operations, focusing on Microsoft 365 services, endpoint management, networking fundamentals, and excellent customer service. The ideal candidate is organized, detail-oriented, eager to learn, and communicates clearly with both technical and non-technical users.\nKey Responsibilities\nEnd-User Support & Service Delivery\nProvide timely, professional IT support to employees, minimizing downtime and improving productivity.\nLog, track, and monitor support requests, escalating issues when appropriate.\nCommunicate clearly with users to guide them through troubleshooting steps and ask effective questions to identify root causes.\nMaintain accurate documentation for systems, procedures, and support activities.\nMicrosoft 365 & Identity Management\nAdminister the Microsoft 365 stack, including core productivity applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint).\nCreate, modify, and manage user accounts, groups, and permissions using Azure AD (Microsoft Entra ID).\nConfigure and manage user email accounts, mailboxes, and distribution lists.\nTroubleshoot Microsoft 365 application issues, mail flow problems, and access or identity-related concerns.\nEndpoint & Device Management\nDeploy, configure, and support desktops and laptops.\nEnroll, configure, and manage Windows devices using Microsoft Intune.\nPerform software installations, re-installations, updates, and basic hardware repairs or assembly.\nUse mobile device management (MDM) solutions to enroll, configure, and manage iPhone devices, including Apple DEP workflows.\nEndpoint automation/deployment such as copilot or equivalent\nNetworking & Infrastructure Support\nAssist with basic networking tasks, including troubleshooting connectivity issues.\nWork with routers, switches, and network cabling at a foundational level.\nSupport VPN access and general network-related issues.\nMonitor the performance of Microsoft-based server systems.\nPerform basic operational support and workflow management on servers, collaborating with senior IT staff to address performance issues or service disruptions as they arise.\nNavigate and support server environments as required.\nSecurity & Best Practices\nApply basic IT security best practices and follow established processes and procedures.\nDiligently protect company and employee information.\nIdentify recurring technical issues and propose practical, long-term solutions.\nCollaboration & Continuous Improvement\nWork effectively within a team environment and actively contribute to shared goals.\nDemonstrate a strong willingness to learn new technologies and improve technical skills.\nTake on other reasonable duties as assigned to support IT operations.\nRequired Qualifications\n3-5 years of experience in an IT support or related role; a combination of relevant work experience and formal education will be considered.\nExperience in a customer service or user-facing support role.\nWorking knowledge of Microsoft productivity applications and the ability to troubleshoot them.\nBasic understanding of networking concepts (routers, switches, cabling, connectivity).\nFamiliarity with Windows operating systems and common business software.\nStrong organizational skills with attention to detail.\nMust be a U.S. Citizen \nDesired Skills & Attributes\nExperience with Microsoft 365 administration, Azure AD (Entra ID), and Intune.\nExposure to mobile device management\nClear, professional communicator who is comfortable supporting non-technical users.\nAnalytical mindset with the ability to ask guiding questions and identify root causes.\nPassion for technology and continuous learning.\nTeam-oriented attitude with a desire to contribute and collaborate.","description_format":"text","description_chars":3929,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Science & Engineering","Oil & Gas","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-03T15:19:20Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/industrial-ia-desktop-engineer","json_url":"https://alion.io/job/industrial-ia-desktop-engineer.json","meta":{"generated_at":"2026-11-08T12:28:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2683592},"rest":"https://alion.io/mcp/rest/get_company?id=2683592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findustrial-ia-desktop-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findustrial-ia-desktop-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findustrial-ia-desktop-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/industrial-ia-desktop-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findustrial-ia-desktop-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3687254}},{"tool":"search_jobs","arguments":{"company":"industrial-ia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3687254},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}