# Desktop Engineer

Desktop Engineer Role Summary The Desktop engineer provides frontline technical support to end users, ensuring reliable, secure, and efficient use of technology across the organization. This role works independently and as part of a team to support day-to-day IT operations, focusing on Microsoft 365 services, endpoint management, networking fundamentals, and excellent customer service. The ideal candidate is organized, detail-oriented, eager to learn, and communicates clearly with both technical and non-technical users. Key Responsibilities End-User Support & Service Delivery Provide timely, professional IT support to employees, minimizing downtime and improving productivity. Log, track, and monitor support requests, escalating issues when appropriate. Communicate clearly with users to guide them through troubleshooting steps and ask effective questions to identify root causes. Maintain accurate documentation for systems, procedures, and support activities. Microsoft 365 & Identity Management Administer the Microsoft 365 stack, including core productivity applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint). Create, modify, and manage user accounts, groups,

- **Id**: 3687254
- **Url**: <https://alion.io/job/industrial-ia-desktop-engineer>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Alpharetta, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T15:19:20Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-09T03:21:35Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 3929
- **Description truncated**: no
- **Benefits**: Continuous learning
- **Relocation offered**: no
- **Industries**: Hardware, Science & Engineering, Oil & Gas, Testing, Inspection & Certification

## Company

- **Id**: 2683592
- **Name**: Industrial Ia
- **Domain**: industrial-ia.com
- **Url**: <https://alion.io/company/industrial-ia>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

### Truth index

- **Grade**: A
- **Score**: 88
- **Open postings**: 14
- **Ghost share**: 0
- **Stale share**: 0.5
- **Repost share**: 0
- **Computed at**: 2026-11-09T06:03:00Z

## Technologies

- **Azure** — Optional: no
- **Copilot** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **OneDrive** — Optional: no
- **Outlook** — Optional: no
- **SharePoint** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 0
- **Days open**: 4

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: yes

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T15:19:20Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 30
- **Reasons**: conf:2, stale_co, win:early
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.