{"id":281525,"url":"https://alion.io/job/industrious-community-manager","title":"Community Manager","company":{"id":4727,"name":"Industrious","domain":"industriousoffice.com","url":"https://alion.io/company/industrious","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":46,"ghost_share":0,"stale_share":0.326,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T02:03:40Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-22T19:38:57Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":63},"description":"ABOUT EXPERIENCE BY INDUSTRIOUS\nExperience by Industrious is a workplace hospitality brand launched by CBRE - built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.\nABOUT THE ROLE\nA lot of people work in buildings. You're the reason some of them feel like more than that.\nAs a Community Manager, you own the tenant programming experience for a commercial asset: designing and executing the event calendar, managing building communications, and building the kinds of tenant relationships that make people feel genuinely connected to where they work.\nThis role is creative and operational in equal measure. You'll concept activations, manage budgets, handle logistics, update the tenant app, and personally show up for your tenants - whether that's running a Thursday event or walking the floor to check in with someone who seemed off last week.\nThe best community managers understand that what they're really building is trust. Everything else - the events, the app, the perks - is just the vehicle.\nWINNING IN THIS ROLE MEANS:\nEvent attendance is strong and growing. Tenants come because they actually want to, not out of obligation.\nThe tenant app, signage, and newsletter work together and are consistently up to date.\nTenants know you by name, trust you with feedback, and feel like the building is on their side.\nBuilding communications are timely, on-brand, and reflect what tenants actually care about.\nNPS and CSAT scores are moving in the right direction, and you can connect them back to specific actions.\nYOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF:\nMaking people feel welcome comes naturally to you. You don't need a program or a prompt to notice when someone's new, check in when something feels off, or make a small gesture that turns someone's day around.\nYou enjoy mixing creativity with structure. You like planning activations and curating tenant perks, but you also like the operational side - keeping details tight, budgets accurate, and timelines on track.\nYou take pride in the quality of your work, even the invisible parts. The app content that gets read, the email that doesn't feel like an email, the event that runs so smoothly no one notices the effort - those things matter to you.\nYou're genuinely curious about the people you work with. You know your tenants. You know what companies they work for, what they care about, what makes a good week for them. That curiosity makes everything you do more personal.\nVariety energizes you. One day you're building a vendor database, the next you're hosting a wellness activation, the next you're writing newsletter copy. You don't just tolerate the range - you enjoy it.\nNOT THE RIGHT FIT IF:\nYou'd rather stay behind the scenes than engage face-to-face with tenants every day.\nYou find the detail work (signage, supply checks, survey follow-up) frustrating rather than fulfilling.\nYou're looking for a predictable routine. This role moves fast and changes often.\nYou see hospitality as optional rather than central to making a workplace work.\nYou're not comfortable balancing creative thinking with operational discipline. Here, you need both.\nWHAT YOU OWN:\nCommunity programming and building communications.\nDesign and execute a dynamic calendar of tenant events focused on values that build community and engagement.\nManage all aspects of community events including budgeting, vendor management, onsite execution, and reporting.\nManage event marketing including updating the tenant app, digital and physical signage, and the building newsletter.\nOwn the tenant experience app: content creation, audience management, timely building notices, adoption strategy, and negotiating local perks and partnerships.\nAmenity management.\nOversee ordering, restocking, receiving, and inventory of amenity supplies.\nKeep all amenity spaces spotless at all times.\nDocument and escalate maintenance and facilities issues through proper channels.\nMaintain clean, organized supply closets.\nSupport leasing teams in showcasing building amenities.\nTenant relationships.\nBuild strong bonds with occupiers so their days feel personalized and productive.\nMeet with tenant leads at least once a year.\nBuild relationships proactively throughout the building.\nExecute in-suite activations when appropriate.\nDeliver on Surprise and Delight and monthly interaction standards.\nOwn the tenant onboarding process so new occupants know what's available.\nDeploy customer sentiment surveys and create action plans for any detractors.\nService culture.\nChampion Industrious service standards and hospitality principles.\nModel and deliver on any new hospitality standards.\nCommunicate and resolve issues confidently, empathetically, and professionally.\nWHAT YOU BRING TO THE TABLE\nWe hire for skills over pedigree, but the strongest candidates will have:\nExperience. 3-4 years in community, hospitality, or customer-facing work.\nCommunity or hospitality experience. You've designed and delivered tenant programs, events, or comparable hospitality work. You know what drives engagement.\nCommunications ability. You write clearly, adapt your tone to your audience, and can manage a content calendar or newsletter in a professional context.\nOrganizational discipline. You manage multiple programs and relationships simultaneously without letting details fall through.\nTenant relationship skills. You build trust quickly, follow through reliably, and make people feel genuinely cared for.\nComfort with digital tools. Experience with a tenant experience app or similar platform is a strong plus. You learn new tools quickly.\nCOMPENSATION\nThe base salary range for this role is $80,000 - $90,000, depending on experience.\nYou'll also be eligible for a 10% annual performance bonus.\nABOUT CBRE GROUP, INC.\nCBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.\nCBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.\nEQUAL EMPLOYMENT OPPORTUNITY\nCBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.\nCANDIDATE ACCOMMODATIONS\nCBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at  or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada)","description_format":"text","description_chars":8033,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-05T13:33:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.44,"age_days":63,"expected_fill_days":54,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/industrious-community-manager","json_url":"https://alion.io/job/industrious-community-manager.json","meta":{"generated_at":"2026-10-22T21:49:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6583,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4727},"rest":"https://alion.io/mcp/rest/get_company?id=4727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findustrious-community-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findustrious-community-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findustrious-community-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/industrious-community-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findustrious-community-manager"}]}