{"id":3695249,"url":"https://alion.io/job/industrious-portfolio-experience-director","title":"Portfolio Experience Director","company":{"id":4727,"name":"Industrious","domain":"industriousoffice.com","url":"https://alion.io/company/industrious","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":45,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T17:09:16Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T00:13:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ABOUT EXPERIENCE BY INDUSTRIOUS\nExperience by Industrious is a workplace hospitality brand launched by CBRE, built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.\nABOUT THE ROLE\nGreat workplace experiences don't happen by accident. Someone sets the standard, and someone makes sure it holds. That's you.\nAs the CBRE Portfolio Experience Director for one of our key client accounts, you lead hospitality and experience strategy across an entire real estate portfolio. You translate the client's vision into a defined programming approach, build trusted relationships with their leadership, and run a high-performing team that delivers something people feel every time they walk in the door.\nThis role is strategic and operational in equal measure. You'll shape the amenity strategy, build the programming calendar, present monetization models, manage the budget, and coach the people on site, all while holding every location to the same high standard.\nThe best experience leaders understand that consistency is what clients remember. Everything else, the events, the lobby, the amenities, is how you earn it.\nWINNING IN THIS ROLE MEANS:\nThe client sees their brand in every building. Programming and spaces reflect their vision and are activated with purpose.\nTenant engagement is strong and growing, and the experience program visibly supports leasing, occupancy, and retention goals.\nEvery location meets the same standard. Place Audit results improve over time, and you can point to the actions that moved them.\nClient leadership trusts you as a thought partner, and brings you into the room before decisions are made.\nExperience KPIs are defined, reported on a steady cadence, and used to make decisions.\nThe portfolio budget is on plan, savings goals are met, and amenity revenue ideas are backed by real numbers.\nYour team is stable, capable, and growing, with leaders ready to step up.\nYOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF:\nHospitality is instinct for you. You know what a great arrival feels like, and you can teach a team to deliver it every day, in every building.\nYou mix vision with discipline. You can set a strategy with a client executive in the morning and review a vendor scorecard in the afternoon.\nYou lead through people. You hire well, coach directly, and build a team culture that holds when you're not in the room.\nYou're comfortable with the numbers. You build a budget, manage to it, and make the case for investment with confidence.\nYou influence without authority. Matrixed relationships, procurement partners, centers of excellence, and client teams don't slow you down. You bring them along.\nYou stay curious about the industry. You bring the client new ideas before they ask for them.\nNOT THE RIGHT FIT IF:\nYou'd rather manage from a distance than spend real time in the buildings and with your teams.\nYou see hospitality as a nice-to-have rather than central to how a workplace performs.\nYou're uncomfortable presenting to senior client leadership or holding a clear point of view.\nYou find standards, audits, and reporting tedious rather than the way consistency gets built.\nYou prefer to direct from the top rather than coach, develop, and build a team.\nWHAT YOU OWN:\nTenant programming and amenity strategy.\nTranslate client goals and overarching strategy into a defined programming approach and execution plan across the portfolio, covering events, tenant engagement, leasing support, and every touchpoint that shapes how tenants experience the buildings.\nDesign and deliver a portfolio-wide programming calendar that reflects the client's brand, drives tenant engagement, and supports leasing objectives.\nPrepare, present, and propose amenity monetization strategies, including revenue models, pricing approaches, and partnership opportunities.\nDevelop and evolve the approach to amenity and lobby experience across the portfolio, making sure spaces are activated with purpose and reviewed regularly.\nPartner with client leadership and leasing teams so the experience program actively supports occupancy and retention goals.\nOperations and standards.\nOwn day-to-day operational performance of hospitality and experience services across the portfolio, holding every location to a consistent, high standard.\nDevelop and customize experience standards with client leadership, and maintain the Playbooks, processes, and SOPs that govern the account.\nOversee the Place Audit process to benchmark performance and drive continuous improvement across locations.\nManage vendor and supplier relationships in partnership with procurement, with a focus on service quality and cost efficiency.\nReview and audit the Service Business Continuity plan and maintain safety standards at all times.\nPerformance, reporting, and financial management.\nOwn experience KPIs for the client portfolio and the reporting that keeps leadership informed and decisions data-driven.\nDefine experience KPIs, build the reporting cadence, and present results and recommendations to client leadership.\nDeliver reporting as outlined in account service level agreements and monitor service delivery metrics.\nManage the portfolio experience budget, establish savings goals, and create action plans to strengthen financial performance.\nTeam leadership and talent.\nLead a multi-site experience team and build the culture and capability that make consistent delivery possible.\nProvide formal leadership across the on-site experience team: hiring, scheduling, cross-training, performance management, and coaching.\nDevelop a strong experience community across the account to share best practices, support operations, and grow talent.\nContribute to staffing plans and make sure team structure keeps pace with client expectations.\nClient partnership and thought leadership.\nServe as a trusted advisor and thought partner to client leadership on all matters related to tenant experience.\nBuild and maintain strong relationships with client leadership and key counterparts, bringing a clear point of view on experience strategy.\nStay ahead of industry developments and bring forward innovations and best practices that keep the portfolio competitive.\nEngage CBRE's centers of excellence and subject matter experts to support improvement and transformation efforts.\nLead and support change management and optimization initiatives across the account.\nWHAT YOU BRING TO THE TABLE\nWe hire for skills over pedigree, but the strongest candidates will have:\nExperience. A bachelor's degree and 8-10 years in hospitality, workplace experience, real estate, high-end retail, or a related operational field.\nProgramming and amenity expertise. You've built experience programming and amenity strategy, and delivered multi-site service across a portfolio.\nTeam leadership. You've led high-performing teams in complex, client-facing environments.\nFinancial acumen. You can build a budget, manage to it, and make the case for investment.\nExecutive presence. You're a credible thought partner to senior leaders and a direct, clear communicator with your team.\nInfluence. You get results across matrixed relationships without direct authority.\nCOMPENSATION\nThe base salary range for this role is $150,000-$180,000, depending on experience.\nYou'll also be eligible for a 30% annual performance bonus.\nCANDIDATE NOTICE\nExperience by Industrious is a CBRE business. These roles are employed by CBRE. We're posting here on the Industrious careers page to reach the right candidates, but your application will be reviewed by the Experience by Industrious hiring team at CBRE and any offer will come from CBRE.\nBy applying, you consent to your details being shared with CBRE for the purposes of this recruitment process should you be progressed beyond initial review.","description_format":"text","description_chars":7986,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Coworking & Shared Office"],"lifecycle":[{"event":"open","at":"2026-11-03T17:49:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":54,"reasons":["conf:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/industrious-portfolio-experience-director","json_url":"https://alion.io/job/industrious-portfolio-experience-director.json","meta":{"generated_at":"2026-11-06T01:41:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4727},"rest":"https://alion.io/mcp/rest/get_company?id=4727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Findustrious-portfolio-experience-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Findustrious-portfolio-experience-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Findustrious-portfolio-experience-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/industrious-portfolio-experience-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Findustrious-portfolio-experience-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3695249}},{"tool":"search_jobs","arguments":{"company":"industriousoffice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3695249},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}