Program Supervisor

Program Supervisor- Full Time

Mississauga, Ontario- Streetsville Program

Salary: $57,630-$68,340

Position Description: Working as part of the interdisciplinary team, as the Program Supervisor you will be responsible for providing residents in Indwell’s supportive living program with enhanced supports that help them maintain their health and housing. Reporting to the Program Manager, you will provide direct supervision and support to program employees and volunteers via on-site presence and routine check-ins. Being responsible for program oversight, working in collaboration with Indwell’s leadership to uphold the organization’s mission, vision and values. This position will require a high level of resilience and a willingness to work in close proximity to challenging situations.  The program is slated to open in August 2024 with the Program Supervisor  working out of the Lakeshore Lofts Program until Streetsville is ready for staff access.  

What matters to you?  Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. You aspire to create a positive foundation for your team members to thrive and grow through your guidance and mentorship.  A place where your influence will be valued to engage others in unity to champion the vision of creating communities that TRANSFORM lives.    

About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All.   We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,400 tenants to meet their needs of health, wellness, and belonging.  To learn more, go to: indwell.ca/our-model 

 Hours of Work: 40 hours per week. Flexibility is required to meet program needs, which can include evening and weekend hours with some public holidays. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent needs. 

WHAT YOU WILL BE DOING:  

Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership and direction. Conducting and documenting regular check-ins with staff and completing employee performance evaluations

Monitoring and leading healthy team dynamics, and the development and maintenance of positive, professional team culture. Responsive to the care, culture and competence needs of staff

Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and the Human Resources Team

Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers

Collaborating and communicating with the Program Manager to identify and problem solve around gaps in systems and processes

Coordinating and performing on-call responsibilities as required

Ensuring consistent and clear direction to program staff around maintaining and protecting resident health records

Creating and providing a program schedule for employees

Implementing ongoing evaluation of the program to ensure effective service to residents

Supporting roll-out of new assessment tools to program staff and residents

Participating and contributing to relevant Cross Regional Teams

Leading, attending and actively involved in team meetings and other agency meetings as required

Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and literature, transferring knowledge back to the team and residents in the most effective manner available

Overseeing the intake process for new residents and supporting the team with coordinating move-ins and resident welcome

Developing and maintaining relationships with community and health partners to support the team and residents in connecting to community resources and supports

Leading, coordinating and/or participating in case conferences with outside supports

Coming alongside the staff and residents in care planning to achieve their goals balancing support with resident empowerment and independence

Applying evidence-based practice, influencing policy and program development, identifying relevant and appropriate trauma informed care that promotes hope and trust

Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings

Supporting the team / staff responses to resident complaints/concerns

Fostering positive team relations with Indwell facilities staff regarding program maintenance and unit turnovers

Administrative responsibilities such as rent collection, intake and discharge planning

Health, Welfare and Safety Practices

Maintaining a safe and healthy working environment

Using appropriate procedures when responding to emergency situations

Upholding organizational policy and procedures

Attending and participating in all required training to maintain and develop new skills

Other duties as required

WHAT YOU WILL BRING:

Diploma or degree in social work, social service work, nursing or a related discipline, or an equivalent combination of relevant education and experience

2 years of supervisory/leadership experience in a social service setting

Experience working in mental health and/or addictions is beneficial with harm reduction approaches to substance use

Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost

Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell

A client centered approach, using trauma-informed strategies to support residents

A warm, sensitive and caring approach with a genuine interest in supporting a diverse population of people living with mental illness

Strong communication, listening, interview and assessment skills, as well as critical thinking and problem-solving abilities

Effective crisis intervention and conflict management skills

Ability to work effectively in a high stress environment, work independently, be flexible, organized, responsible and take initiative

Excellent written, verbal, time management and organizational skills

Demonstrated ongoing learning and experience around supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice, etc.)

A commitment to interpersonal collaborative teamwork and care and continuous professional development

We want you to thrive:  

Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year

Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care.  Life Insurance and long term disability

Employee Assistance Program- primary care and professional consulting services

Group RRSP: Indwells contributes 5% of salary

New Staff Orientation Days

Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).  Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness + more

Social Events:  Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives.  Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.  And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.  Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.  

Inspired to JOIN OUR TEAM, we invite you…

To APPLY:  Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified. 

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.   

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act. 

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.