{"id":770720,"url":"https://alion.io/job/inertia-desktop-support-technician","title":"Desktop Support Technician","company":{"id":679185,"name":"Inertia","domain":"inertia.com","url":"https://alion.io/company/inertia-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Livermore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-18T15:24:52Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-09-27T23:31:52Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Overview\nThe Desktop Support Technician (DST) is a hands-on IT role responsible for delivering reliable, responsive technical support to Inertia employees while assisting with the administration and operation of core corporate IT systems. The position is approximately 75% end-user support and 25% systems administration and back-end support, with additional opportunities to contribute to IT projects and strategic initiatives.\nThe DST will serve as a key point of contact for day-to-day IT needs and will play an important role in ensuring employees have the technology, access, and support they need to be productive.\nWhat You’ll Get to Do\nEnd-User & Desktop Support\nManage and prioritize support requests through Freshservice.\n\nTroubleshoot hardware, software, Windows/macOS, network, peripheral, and access issues.\n\nProvide hands-on support for laptops, desktops, mobile devices, and office technology.\n\nDocument resolutions, identify recurring issues, and improve support processes and knowledge resources.\n\nSupport conference rooms, AV equipment, and video conferencing platforms.\n\nEmployee Onboarding & Offboarding\nConfigure, deploy, and recover employee computers and other IT equipment.\n\nProvision and deprovision user accounts, applications, permissions, and system access.\n\nConduct hands-on device handoff and provide new employees with technology orientation and training.\n\nMaintain accurate records of assigned devices, equipment, accounts, and software access.\n\nContinuously improve onboarding and offboarding processes through documentation and automation.\n\nSystems Administration & Operations\nSupport the administration, configuration, and ongoing operation of corporate IT platforms, including:\nFreshservice - IT service management and ticketing\n\nMicrosoft Intune - Windows endpoint and device management\n\nJamf - Apple endpoint and device management\n\nOkta - Identity and access management\n\nMicrosoft 365\n\nApple Business Manager\n\nGoogle Workspace\n\nIT Projects & Continuous Improvement\nSupport infrastructure, security, endpoint, collaboration, and business systems projects, including evaluating, testing, and deploying new technologies.\n\nLeverage AI, automation, and scripting to streamline repetitive IT workflows such as onboarding/off boarding, provisioning, device management, ticket triage, troubleshooting, and documentation.\n\nIdentify opportunities to reduce manual work, improve reliability, and enhance the employee technology experience while following security, privacy, and responsible AI practices.\n\nDevelop and maintain SOPs, technical documentation, knowledge-base content, and end-user guides.\n\nWhat You Bring to Inertia\n5+ years of experience providing desktop, help desk, or end-user IT support in a professional environment.\n\nStrong working knowledge of Windows and macOS operating systems, hardware, peripherals, and common business applications.\n\nWorking knowledge of networking, cloud technologies, cybersecurity, and compliance frameworks.\n\nExperience supporting AV, conference room, video conferencing, and collaboration technologies.\n\nFamiliarity with identity and access management (IAM), endpoint management/MDM, SaaS administration, and IT service management (ITSM).\n\nFamiliarity with AI tools, automation, and scripting, with an interest in applying emerging technologies to improve IT operations.\n\nStrong troubleshooting and analytical skills, with the ability to diagnose and resolve technical issues methodically and independently.\n\nExcellent interpersonal and communication skills, with the ability to effectively support users across a range of technical proficiency levels.\n\nStrong organizational skills and attention to detail, particularly when managing employee access, equipment, assets, and onboarding/offboarding activities.\n\nAbility to prioritize competing requests and responsibilities in a fast-paced, rapidly evolving environment.\n\nDemonstrated initiative, curiosity, and a willingness to learn new technologies and take on increasing levels of technical responsibility.\n\nBonus Points\nExperience specifically in operationalizing compliance frameworks for Export Controlled and Controlled Unclassified Information\n\nSalary & Benefits:\nThe base salary range for this role is $70,000 - $85,000; The pay range provided is an estimated base range for this role. Exact compensation may vary based on skills, experience, and education.\n\nWe offer market-competitive compensation and an excellent benefits program, including Medical, Dental, and Vision plans, company-paid holidays, matching 401k, and more!\n\nAbout Inertia:\nInertia is taking the most direct, scientifically-proven path to commercializing fusion, leveraging the only successful achievement of fusion ignition, using a process that was pioneered at the U.S. Department of Energy’s (DOE) Lawrence Livermore National Laboratory (LLNL). With groundbreaking innovation, transformative technology, and multi-year investment, Inertia is committed to commercializing fusion energy in the next decade.\nThis position requires access to technology, software and other information that is subject to governmental access control restrictions, due to export controls, security classification and/or designation as Controlled Unclassified Information. Employment in this position is conditioned on the candidate’s eligibility for, obtaining and maintaining appropriate government authorization to access technology or information, to the extent required, including without limitation a security clearance, export license, or other documentation required to establish authorization to receive access to such items technology or information.","description_format":"text","description_chars":5643,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nuclear Energy"],"lifecycle":[{"event":"open","at":"2026-09-11T21:29:38Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.674,"p_room":0.75,"age_days":39,"expected_fill_days":42,"reasons":["conf:6","win:late"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/inertia-desktop-support-technician","json_url":"https://alion.io/job/inertia-desktop-support-technician.json","meta":{"generated_at":"2026-09-28T03:26:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2187,"day_limit":5000,"remaining_today":2813,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}